The platform refused the compensation for great losses caused by serious chucks

The Fed interest rate decision during 31 July to 1 August made about ten customers suffer great losses and a few of them were out of stock. However, the platform refused the according compensation. I knew that chucks have been seen in usgs for many years. I’d like to warn you guys, as a customer, against usgs, which is a bad, bad platform. I have videos and pictures to prove my words. For example, the following screenshots show the chat history between my agent and I. The most ridiculous thing is that he asked me why I traded in a big move! What a crappy platform.