Funds frozen

Firstly, they said that depositing 300,000 can get a large-amount channel, and then after recharging more than 300,000, I said that I can withdraw money only in integers, such as 10, 20.30, etc. Later, I said that in the past, there were cancellations of withdrawals between large-amount channels. The cancellation of the withdrawal was canceled after the failure of the large-amount channel in the past, and the money could not be withdrawn, and then it was re-acquired and re-applied. The platform customer service said that the repeated cancellation of the withdrawal caused the funds to freeze, and only 30% of the principal could be unfrozen. , can’t the funds be unfrozen by providing relevant proof materials? Does it need to be deposited repeatedly?