Unable to withdraw

The first withdrawal was transfer via personal account and the second one requires to upload the ID card. I ask customer service to inquiry about it and it just displays that under inquiring without any response. It is also says that withdrawal under 2000 does not require ID card. Here is official website link: http://rise-later.com/index.html. The picture is the record of deposit of 70 thousands. The 10000+ was the withdrawal record. The remaining pictures are the homepage of the website and funding page.