The customer service is so perfunctory and doesn't help us solve problems. My account isn't safe

An inexplicable loss of fifty-five dollars, and it was not operated by me. The trading time was at over 1:00 in the middle night. I clearly remembered that it was floating at 21:30 that night. I have been watching the show and I have not placed an order and I fell sleep around 11 o'clock. I just fell asleep and remembered that the account was 64 dollars open on Monday and saw only 8 dollars left. There was an inexplicable loss of 55 dollars at midnight. It was too weird. The customer service contacted me after many days and asked for a technical analysis. This single IP address received one every two days. The content of the email is that some of my trading information on the 18th was previously lost when the customer service sent me the trading information on January 8th. First of all, I don’t understand these emails sent by them. Second, it does not contain any technical analysis. What are you doing? ? It’s too perfunctory. Is my account safe? Your irresponsible attitude is really annoying