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I registered on the platform via a Facebook ad. I checked the company and it has good licenses. I verified my account and left it for a week, and moved from Exness and withdrew my assets to Wingo, and here the cloud regret is active. I deposited my full amount in Wingo $16,000, and after 3 days no problems, nothing. After making a profit, I withdrew and the withdrawal was refused after waiting 3 days. Every time I talk to them, they evade. Finally, they canceled the account verification and asked for verification again, and each time they refuse verification. After a week, verification was reinstated but withdrawal is not allowed. After a while, they canceled the account from the site - there is no account at all, although I only want to recover my assets.
+3
almdar z
09-20
Replied
Reply from official WINGO MARKETS
Dear client, Thank you for taking the time to share your experience. We take all client feedback seriously and are committed to transparency in how we operate. Your account (ID: 101810) was not arbitrarily frozen. Following our mandatory KYC process — required under our AML policy and Terms & Conditions prior to any financial transaction — our verification partner detected inconsistencies in the submitted documents, specifically the use of deepfake images and videos. This is a serious compliance concern that we are obligated to act upon. You were given 10 separate opportunities to complete a legitimate verification. On each occasion, the same fraudulent methods were repeated. Regarding your other points: Our regulatory disclosures are accurately stated in our Terms & Conditions. We do not comment on specific jurisdictional claims in public forums. Our support channels (including Telegram and WhatsApp) are official and documented. Wingo Markets Team
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