Dear client, Thank you for taking the time to share your experience. We take all client feedback seriously and are committed to transparency in how we operate. Your account (ID: 101810) was not arbitrarily frozen. Following our mandatory KYC process — required under our AML policy and Terms & Conditions prior to any financial transaction — our verification partner detected inconsistencies in the submitted documents, specifically the use of deepfake images and videos. This is a serious compliance concern that we are obligated to act upon. You were given 10 separate opportunities to complete a legitimate verification. On each occasion, the same fraudulent methods were repeated. Regarding your other points: Our regulatory disclosures are accurately stated in our Terms & Conditions. We do not comment on specific jurisdictional claims in public forums. Our support channels (including Telegram and WhatsApp) are official and documented. Wingo Markets Team