Lời nói đầu:Investor was insulted by the platform when submitting withdrawal application. Platform customer service delayed investor’s application arrogantly. Platform has no valid regulatory status with rating only 1.13. Stay away from it.
Investor was insulted by the platform when submitting withdrawal application.
Platform customer service delayed investor' s application arrogantly.
Platform has no valid regulatory status with rating only 1.13.
Stay away from it.
Investor cannot withdraw money and has been insulted again and again by platform customer service, which definitely drives people crazy.
Recently, WikiFX has received real-name report about Snail for they objected investor' s withdrawal application and didn' t provide any solutions.
And the investor was abused by customer service in the process of communication. He still cannot withdraw money in his accounts now.
Investor lodged a real-name complaint against Snail
Photo of the investor' s ID card
Mr. Cheng made a real name report of Snail by presenting his ID card.
Mr. Cheng' s terrible experience
Mr. Cheng' s shared his terrible experience with WikiFX
As per Mr. Cheng' s said, he deposited money to Snail through a friend' s referral in November last year. He made some loss in trading and then submitted withdrawal application in January this year;
However, the platform refused his applications many times for inaccurate information. Per platform customer service' s instruction, he modified the information, but still couldn' t withdraw the money.
And he has been insulted many times by customer service in their
communication.
WikiFX' s investigation
1. Mr. Cheng submitted withdrawal application
Screenshot of Mr. Cheng' s withdrawal record
Mr. Cheng submitted the withdrawal application on January 16th this year, most of applications were rejected, and the last withdrawal request has always been “under approval” .
2. Mr. Cheng contacted the platform' s customer service
Screenshot of the conversation between Mr. Cheng and platform customer service
Per platform' s instruction, Mr. Cheng modified the bank information and has been repeatedly accused by customer service. And he still doesn' t receive his money now.
3. Mr. Cheng cannot get the money back from his account
Screenshot of Mr. Cheng' s account balance
At present, Mr. Cheng cannot withdraw money from his account.
WikiFX identification of Snail
Regulatory information of Snail
Screenshot of Snail interface from WikiFX App
MT4/5 identification
Screenshot of MT4/5 identification from WikiFX App
Per investigation, Snail uses white-label MT4 trading software. The investment cost of white-label Forex brokers is relatively low, and has a higher risk.
Warning from WikiFX App
Screenshot of Snail interface from WikiFX App
After the verification by WikiFX, Snail has no valid regulatory status and uses white-label trading software, and may have higher risk.
Meantime, It is also illegal to reject and delay investor's withdrawal request for a long time. Investors are, therefore, strongly advised to stay away from this broker to avoid further loss incurred.
Conclusion
WikiFX has already marked Snail as invalid brokers with less than one year of business experience. Investors are strongly suggested to check WikiFX regularly before investment and should be aware of those suspected brokers to avoid loss.
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