ExnessTrả lời

2024-02-20 12:03

Síp

Trả lời

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

tracy920Gửi yêu cầu hòa giải

2024-01-14 09:30

Hồng Kông

Gửi yêu cầu hòa giải

I am so disappeared about Exness high slippage. For the transaction XAUUSD order dated 11 Jan 2024, Ticket #34178666 buy stop $2039.50 SL$2037.5. (SL $2), the reality happened was order bought at $2045.287 (instead of $2039.50) and SL $2033.392 (instead of $2037.50) . Buy stop order I should had loss USD2 but reality is USD11.895, I loss almost 5 times more than it should be. I don't think I will continue using exness if no one give me a positive feedback. And if anyone concerned about the slippage affect your profit I think my case is important for you.