On the 22 November i asked to retire 12k from my MT5 to my Binance account. It never arrived. I was subsequently asked to pay exorbitant fees to an unknown wallet address. When i told them that this was not correct, the customer service's reply was "have a nice life". They said i had to pay the 18 percent fees as personal tax, a percentage i had never heard of before. I have been reading about scams and fraud all over the net, and this is one of them. I am a British citizen, and this is a British company. I only want fairness. Please sort this matter out.