I've been trying to withdraw money for about a month, and it's only $23 USD. But, I'm still unable to withdraw it. They gave me a bunch of excuses saying the money had already been withdrawn. I tried communicating with them, asking why I hadn't received the money if it had been withdrawn. They told me to contact the payment wallet's customer service, which is ridiculous. I said I needed proof of payment, but they kept failing to provide it, just making excuses. This platform is really terrible. Exposure 05-24
Login & Registration
Official website
thextrend.com...
Advisory
The broker has a reported warning label: 'Suspicious Operational Region'. Confirm access and regulatory status for your country before trading.
Account registration / opening
To create an account with a regulated broker like XTrend you should begin on the broker's official website. Look for the site's registration or account-opening link (often labelled 'Register', 'Open Account' or similar). Use the site you accessed directly via the official domain shown above; do not sign up through unsolicited links in email or social media.
- Provide a valid email address or mobile phone number and create a strong password.
- Complete the personal profile fields requested (name, address, date of birth).
- Upload identity documents for KYC — typically a government ID (passport or national ID) and a proof of address (utility bill or bank statement).
- Read and accept the broker’s terms, risk disclosures and any client agreements.
- Choose an account type if multiple options are presented and confirm base currency if asked.
- Fund the account using the deposit methods the broker lists after verification is approved.
Exact field labels and the sequence of screens vary by broker. If XTrend provides an identity verification checklist during registration, follow it closely to avoid delays. Always confirm the precise registration flow and any minimum-deposit requirements on the broker’s official site or account portal.
How to log in — web and mobile
To sign in on the web, open the broker's official site and locate the login or sign-in option. Enter the email address or phone number you used to register and your password, then submit the form. If the broker supports web-based trading platforms, you may also need to select which account to open after signing in.
For mobile access, use the broker’s official mobile app if available or the mobile website. Install the app only from trusted app stores or from the broker’s download links on its official site. Open the app, tap the login option and enter your registered credentials. If the mobile app supports biometric login (fingerprint or face), enable this feature only after you confirm it is offered by the official app.
Forgot password / account recovery
If you forget your password, most brokers provide a 'Forgot password' or 'Reset password' link on the login page. Click that link, supply the email address or phone number tied to your account and follow the instructions sent by email or SMS to reset your password. The reset process commonly uses a time-limited link or a one-time code.
If automated recovery does not work (for example you no longer have access to the registered email), contact the broker’s support and be prepared to verify your identity with the same KYC documents you provided at registration. Many regulated brokers require identity checks before restoring access to protect client funds.
Two-factor authentication & login security
Two-factor authentication (2FA) significantly increases account security. If XTrend offers 2FA, common options are an authenticator app (TOTP) or SMS codes. Use an authenticator app where possible because it is generally more secure than SMS.
Other safe-login habits: use a unique, strong password; enable any available device- or IP-restrictions; keep your contact and recovery details up to date; avoid logging in from unsecured public Wi‑Fi; and use a reputable password manager. Never share your password, one-time codes or account details with anyone claiming to be support.
Always verify you are on the official domain before entering credentials. Check the browser address bar for the exact domain listed in the broker facts and prefer direct bookmarks rather than email links. If you suspect a phishing attempt, report it to the broker and do not proceed.
Common login problems & troubleshooting
- Wrong credentials — Re-check your email/phone and password. Use 'show password' if available, and reset the password if you cannot recall it.
- Account locked after failed attempts — Wait for the lockout period to expire or follow the broker’s account-unlock procedure; contact support if lock persists.
- Verification pending — If your account remains in a verification status, your ability to log in and trade may be limited until KYC documents are approved. Check your messages and the account dashboard for required uploads.
- Password reset email/SMS not received — Check spam/junk folders, ensure the email address or phone number you used is correct, and confirm your mailbox isn't blocking messages from the broker.
- Geographic or access restrictions — The broker has a reported 'Suspicious Operational Region' label; if you experience access or service limitations from your country, contact support to confirm whether the broker accepts clients from your jurisdiction.
- App or browser issues — Clear browser cache, try a different browser, ensure the mobile app is up to date, and restart your device. If problems persist, use the web portal from a desktop to isolate the issue.
If troubleshooting steps do not resolve the issue, collect screenshots and timestamps and be prepared to share them with support to speed resolution.
Getting login/account support
Use the broker’s official contact channels for account and login help. Keep account details and identity documents ready when you contact support so they can verify your identity quickly.
- Visit the broker’s official website and use the contact form or support portal.
- Call the broker using the public contact number: +35725258020.
- If available, use in-platform live chat for immediate assistance.
If you have trouble reaching support or suspect regulatory or access problems in your region, verify the broker’s regulatory disclosures and consider escalation to the regulator listed on the broker’s site.
This login guidance is general and follows common procedures used by regulated brokers. Confirm the exact login and recovery steps on XTrend's official site before proceeding.
Broker Overview
XTrend is presented as a brand operated by Rynat Trading Limited and is based in Cyprus. The publicly available summary indicates the company has been operating for roughly 5–10 years and reports a regulated status. The broker's site and public listings show a composite score of 6.64, and the detailed rating index highlights strengths and weaknesses across categories including Business, Risk Control and Software.
Contact options listed for the firm include an address in Limassol, Cyprus and a public phone number. The presence of a regulation claim is reflected in the available license entry; however, users should always verify regulatory standing and permitted services for clients in their country prior to opening an account.
Licenses & regulatory notes
One licence entry is reported: 'CYSEC Regulated Cyprus Market Making License (MM) 20'. There is also a public advisory label noting a 'Suspicious Operational Region', which users should take into account when assessing regional availability and operational transparency.
Source: WikiFX dealer listing — https://www.wikifx.com/en/dealer/3321844158.html
Account Types
XTrend does not publicly disclose detailed account type names or the specific trading conditions (leverage, minimum deposit, spreads, commissions or payment methods) in the supplied broker facts. If you require information about available account tiers, minimum deposits, leverage caps or commission structures, check the broker’s official website account pages or contact support so you can compare exact specifications before funding an account.
As a general reminder, brokers commonly offer multiple account types targeting beginners through to professional traders, with differences in minimum deposit, spreads, commissions and access to additional services. Confirm the precise conditions directly with XTrend before trading.
Deposits & Withdrawals
The broker facts provided do not list specific deposit or withdrawal methods, minimums or processing times for XTrend. To fund an account you will normally use the funding options shown in your account dashboard after registration and verification; common methods across the industry include bank wire transfers, credit/debit cards and electronic payment services, but availability varies by broker and by the client’s country.
Before making a deposit, confirm the accepted payment methods, any fees, currency conversion policies, minimum deposit levels and withdrawal processing times on the broker’s official site or by contacting support. Keep records of payment receipts and expect withdrawals to be processed only to verified accounts for compliance reasons.
FAQs
Is XTrend a regulated broker?
The broker facts list XTrend's regulatory status as 'Regulated' and include a license entry: 'CYSEC Regulated Cyprus Market Making License (MM) 20'. Always verify regulatory details and the regulator’s register for the license number before opening an account.
How do I open an XTrend account?
Start on the broker’s official website, use the registration or Open Account link, provide your contact details, complete the personal profile and upload identity documents for KYC. Complete the verification steps shown in the account portal and then fund the account using the methods listed after verification.
I can’t log in — what should I do?
First try password recovery using the 'Forgot password' option on the login page. If that fails, check spam folders for reset emails, ensure you are using the correct registered email/phone, and contact support with identity documents if needed. For immediate assistance use the broker’s contact channels and the phone number provided: +35725258020.
What account types and trading conditions does XTrend offer?
The supplied broker facts do not include details on account types or trading conditions. If you need specifics (leverage, minimum deposits, spreads, commissions), check XTrend’s official site or contact their support to obtain the exact account specifications.
XTrend Review
I am a customer of XtrendI am a Taiwanese investor. My name is Yeh Yao ChungBefore, I deposited the money into account and traded thereNow I want to withdraw money, but they forbid me to withdraw moneyMy amount is up to $180000In addition, my sister and my mother also have more than 10000 dollarsThis has plunged our family into financial crisisI want to tell all investors about thisAnd I also complained to ASIC
I feel that people are operating behind, and playing express on xtrend will lose a lot. It’s okay at the beginning. When you are lucky, they will let you rest for 1 hour and then let you play if you win couple thousands dollars. The commission after an hour will be higher. Today, I found out that one account is 1 for 8 while the other account that losing ten thousands is 1 for 6 at the same time.
Overall decent experience. Login is straightforward with email + 2FA, though the mobile app sometimes logs me out unexpectedly. Deposits by card and bank transfer cleared in about 1 business day. The web platform has clean charts and order types, but I noticed occasional lag during high-volatility news. Account verification was quick—around 48 hours after uploading ID. Live chat support replied within a couple of hours and was helpful. Withdrawals took 3–5 business days; the dashboard shows status clearly, but expect possible intermediary fees.