On IG, I met someone who claimed to be Taiwanese but stayed in Hong Kong. The person cultivated a relationship with you first, and then told you about investment channels. The person asked you to download some apps and let you start with small amounts of money. After a large amount of money is deposited, they refuse to allow withdrawals, claiming that the new user tasks have not been completed. If the tasks are not completed within the deadline, they will require payment of risk control fees and report credit defaults.
Login & Account Access
Official website
www.citics.com.hk...
Risk notice
Suspicious Operational Region; High Potential Risk
Account registration / opening
Begin any account opening process only from the official site shown above. Typical broker account registration follows a sequence: provide personal details, submit identity and address verification documents, accept terms and agreements, and fund the account to activate trading. Because specific screens and button labels can vary, follow the prompts on the broker's site and confirm exact requirements there.
Commonly requested documents include a government‑issued photo ID (passport or national ID), proof of residential address (utility bill or bank statement dated within the required period), and sometimes proof of income or source of funds for regulatory compliance. Prepare clear, legible copies in the supported formats (PDF/JPEG) before you start to speed up verification.
- Open the official site and locate the registration or "Open Account" area.
- Enter your personal details exactly as they appear on official ID.
- Upload identity and address documents when prompted.
- Review and accept client agreements, risk disclosures and fee schedules.
- Complete any required suitability or knowledge questionnaires.
- Fund the account according to the instructions to move from application to active status.
How to log in
On web: go to the broker's official site and click the Login or Client Login link. Enter your registered username or email and your account password, complete any displayed CAPTCHA or additional prompts, and submit. If a 'Remember me' option is offered, use it only on a private device.
On mobile: if the broker offers a mobile app, download it only from an official app store or the broker's site link. Open the app, choose Sign In, and enter the same credentials used on the web. If the broker uses a mobile-optimized website, the sign-in flow will mirror the web process via the browser.
- Open official site or official mobile app.
- Select Login / Sign In.
- Enter your registered identifier (email or account ID) and password.
- Complete any additional on-screen security prompts.
- Access your account dashboard.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or account recovery link typically provided on the login page. That will usually send a reset link or a one‑time code to the registered email address or phone number. Follow the instructions in the message to reset your password and choose a new strong password.
If you no longer have access to the registered email or phone, you will generally need to contact customer support and complete identity verification. Support may require copies of identification documents and other details to confirm account ownership before assisting with recovery.
Two-factor authentication & login security
Two-factor authentication (2FA) greatly improves account security. Many brokers offer one-time passcodes via SMS, authenticator apps (TOTP), or hardware keys; if 2FA options are available, enable at least one. If the exact 2FA methods offered by this broker are not listed here, check the security or account settings after logging in to enable the available options.
Safe-login habits: use a unique, strong password; avoid reusing passwords across sites; enable 2FA; log out after using shared devices; and keep your operating system and browser up to date. Never share your password or verification codes with anyone claiming to be support.
To recognise the official domain and avoid phishing, always verify the URL shown in your browser address bar — the official site for this broker is the domain in the guide callout. Ensure the site uses HTTPS and check the SSL certificate by clicking the padlock icon. Do not follow login links from unsolicited emails or messages; instead open the official site directly.
Common login problems & troubleshooting
Wrong credentials: recheck your username/email and password for typing errors, caps lock, and extra spaces. If unsure, use the password reset flow. Locked account: many platforms temporarily lock accounts after repeated failed attempts. Wait for the automatic timeout or follow the account unlock instructions provided in the lock message, or contact support if it does not clear.
Verification pending: if your account is awaiting document verification you may be unable to trade or fully access account features. Check your email (including spam folder) for requests for additional documents and upload them promptly to speed approval.
Region/access issues: some services restrict access by region. If you encounter access-denied messages, confirm that you are accessing the official site for your jurisdiction and that any VPN or proxy is disabled. If the broker's operations or warnings raise concerns for your region, contact support for clarification.
Browser or app problems: clear browser cache and cookies, try a different browser, ensure the browser is up to date, and disable interfering browser extensions. For mobile issues, reinstall the official app from a trusted store.
- Check credentials and caps lock.
- Use password reset if needed.
- Confirm document verification status.
- Disable VPN/proxy and retry.
- Try another browser or device.
Getting login/account support
For account or login problems that you cannot resolve through on‑screen flows, contact official support. Use the contact details listed on the official website; the public contact number available in the broker facts is +85222376899. When contacting support, provide your account ID, registered email, clear description of the issue, timestamps, and any relevant screenshots to help accelerate the investigation.
If you suspect your account has been compromised, act immediately: change your password if you can, disable linked third-party access, and contact support to secure the account. Keep records of all correspondence for future reference.
Always confirm contact channels listed on the official site; do not respond to support requests that arrive via unexpected phone numbers or unofficial email addresses. Use the official site and phone number above to verify communications.
Broker Overview
CITIC Securities Brokerage (HK) Limited operates under the trading name CITIC SECURITTIES and is based in Hong Kong. The firm has an operating history reported as more than 20 years and publishes its local address as 26/F, CITIC TOWER, 1 TIM MEI AVE, CENTRAL, HONG KONG. Public contact information includes the phone number +85222376899 and the company website listed in the guide callout.
The broker is described in available facts as 'Regulated'. Clients and prospects should check the official site and regulatory sources for details about the scope of permitted activities and any regional limitations that may apply to services or product access.
Licenses
The available license information lists an SFC Regulated Hong Kong China Derivatives Trading License (AGN). Confirm any licensing details, the exact regulated entity name and the permitted product set directly with the broker or the relevant regulator before opening an account.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/8401704439.html
Account Types
This broker does not publicly disclose detailed account types or the specific trading conditions in the provided facts. Information such as leverage options, minimum deposit, spreads, commissions, and lists of accepted deposit/withdrawal methods are not available here.
If you need precise account specifications (for example, which account tiers are offered, required minimum deposits, commissions, or margin/leverage terms), consult the official website or contact the broker directly via the phone number listed on this page. Always confirm the exact terms and any eligibility criteria before opening an account.
Deposits & Withdrawals
Specific deposit and withdrawal methods and processing times are not detailed in the provided broker facts. Most regulated brokers offer bank transfers as a standard method and may also support card payments or electronic wallets, but you should confirm which options are supported, any associated fees, and expected processing times directly on the broker's official site.
When planning funding or withdrawal, check for required verification status (many brokers require completed KYC before processing withdrawals), currency conversion fees, minimum withdrawal amounts, and the identity checks that may delay processing. Keep records of payment references and transaction receipts to help resolve any issues.
| Common method | Notes |
|---|---|
| Bank transfer | Frequently offered; often used for larger amounts. Confirm bank details and processing time. |
| Card / e-wallet | May be available at some brokers. Verify availability, limits and fees on the official site. |
Always verify the authorized deposit addresses and instructions on the broker's official site before sending funds, and use the official contact channels if you have questions about a transfer.
Help & FAQs
How do I open an account with this broker?
Begin on the broker's official website and access the registration or open account area. You will typically provide personal details, upload identity and address documents, accept client agreements, and complete any suitability questionnaires. Follow the exact prompts on the official site and confirm required documents there.
Is CITIC SECURITTIES regulated?
The provided facts describe the broker as 'Regulated' and list an SFC Regulated Hong Kong China Derivatives Trading License (AGN). For full regulatory detail and the scope of permitted activities confirm with the regulator or the broker's official compliance disclosures.
What should I do if I forget my password?
Use the 'Forgot password' or account recovery link on the login page to receive a reset link or code at your registered email or phone. If you cannot access your registered contact method, contact official support and be prepared to complete identity verification.
How can I contact support for login or account issues?
Use the official website contact channels and the public phone number +85222376899. When contacting support, have your account ID, registered email, and any relevant screenshots or timestamps ready to help the support team investigate.
CITIC SECURITTIES Review
I met a man on IG who runs a decoration company in Hong Kong. He claims to be Taiwanese but has stayed in Hong Kong since he was a child. He first added my friend on IG, making me think that I was a friend of a friend, so I agreed to his invitation to be friends! After chatting online for a while, he started to mention the topic of investment! First it was stocks and then it was foreign exchange. He said that he had insider information in the bank and his professional judgment, and he could make 95% profit. At first, I was dubious and only made a small deposit and followed the order. After a few operations, I made a small withdrawal of 500u. The next day he asked me to ask customer service if there was any new activity, and it turned out that there was indeed an activity for new customers. He asked me to make an appointment with a gold member (if you deposit 50,000u, you will receive a gift of 5,888u). At first, I refused and said that I didn’t have that much spare money to spare. But he said he would help me and immediately put 10,000u in. I thought he had already put it in, so it should be fine! Later, he suggested that I borrow a loan to store value... and told me that he also had a loan, and he could withdraw it and pay it back after the activity was completed. After that, he helped me save another 10,000u. After the event was completed, there was indeed a gift. The man immediately asked me to withdraw 2000u, and I could actually withdraw it! But a few days later, I wanted to withdraw it myself but was blocked for a whole day. When I asked customer service, they said they wanted me to wait because there were so many people withdrawing! Now that I think about it, they should be operating behind the scenes...
I met a businessman on the Internet who said he lived in Hong Kong. He expressed his affection for me at first and started teaching me how to make money and invest with him. He asked me to download the OKX, MAX app and then gave me a URL https:// cn.swtetup.com/h5/#/ After asking me to register an account, it said it was a foreign exchange account. At first, he asked me to swipe my card to recharge money to operate the foreign exchange difference, and I successfully withdraw cash into the account. Later, he thought that my principal was not large enough and the profit was too small, so he remitted NT$1 million and put it into my foreign exchange account and told me to make more money. Later, he asked me to collect the 1 million recharge gift from the customer service (after remitting the money, he asked me to ask the customer service for all the recharge gift at once). The next day, I felt something was wrong and I wanted to withdraw the money from my account and return it to him. At that time, I found that I couldn't withdraw the cash and I couldn't pay him back. The customer service explained that I had to complete the recharge bonus activity before I could cash it out successfully, which meant that I had to put in more funds to complete the activity before I could withdraw the cash. Later, inexplicably, my account was said to be frozen. The Hong Kong man also said that he would help me solve the problem together and put money into this foreign exchange account. Indeed, he also gave me his transfer information, and the money he transferred was also displayed in the foreign exchange account. I also transferred money into it just to complete the recharge activity successfully. withdraw! However, after completing the activity, withdrawals were still not allowed due to various reasons...
Kong The BYFX platform under CITIC Securities uses various reasons to ask customers to pay fees, and the reason is that the funds are frozen in the bank and the unfrozen funds are handed over. Just do not withdraw money to customers. This is a scam.