I requested a withdrawal of $200, but only $140 arrived in my account. They are withholding funds and are complete scammers.
Login & Registration
Official website
www.xtb.com...
High Potential Risk
High Potential Risk: The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
To open an account with XTB, start on the official site listed above. Most regulated brokers follow a multi-step registration flow: create login credentials, confirm your email, complete a personal details form, and submit identity and address documents for verification (KYC). Exact button names and the order of steps can vary, so confirm the steps on XTB's site before proceeding.
- Visit the official site and look for options labelled Register, Open Account, Apply for a trading account or a Login area that also provides a sign-up link.
- Enter your basic details such as email, password and country of residence and confirm your email address when prompted.
- Complete any required personal information forms (name, address, date of birth) and answer suitability or experience questions if asked.
- Upload identity documents (ID/passport) and proof of address according to the broker's instructions to complete KYC.
- Once verification is approved, fund your account using an available deposit method and choose the account you will trade from (demo vs live or account tiers, if offered).
XTB references and help pages note that after signing in the xStation trading platform will launch for users who access that platform. Always complete verification steps promptly: many brokers limit trading or deposits until KYC is finished.
How to log in
Signing in on the web typically requires navigating to the broker's official website and selecting the login option visible in the site header. Enter your registered email and password and submit to access the trading platform or client area. For mobile use, open the broker's official mobile app or mobile site and enter the same credentials.
- Web: open https://www.xtb.com/en, click the login area in the page header, enter your registered email and password, then submit.
- Mobile app / mobile web: open the official app or the mobile site, select Login, enter credentials and sign in. If you have multiple accounts (demo and live), select the desired account from the account selector if available.
- If the platform offers it, you may be asked to choose which account to open (demo or live) after signing in; follow on-screen prompts to switch between accounts.
Forgot password / account recovery
If you forget your password, use the broker's password reset or 'Forgot password' link on the login screen. The common flow sends a reset link or code to your registered email; follow that link to create a new password. If a broker requires additional verification for account recovery, be prepared to confirm your identity with ID documents or answers to security questions.
- Click the 'Forgot password' or equivalent link on the login page.
- Enter your registered email address and follow the instructions sent to that email (check spam/junk folders if you do not see it).
- If you cannot access the registered email, contact broker support and be ready to provide identity verification documents so the support team can assist with account recovery.
Two-factor authentication & login security
Strong login security is important. If two-factor authentication (2FA) options are offered, enable them to add a second verification factor beyond your password. Typical 2FA choices across many brokers include authenticator apps, SMS codes, or email codes. Use an authenticator app if available for stronger protection.
Recognise the official domain before entering credentials: the broker's official domain includes 'xtb.com'. Check the browser's address bar for the correct domain and an active HTTPS padlock. Never enter credentials on a site reached via unsolicited email links; go directly to the official website instead.
Common login problems & troubleshooting
Many sign-in issues have straightforward remedies. Below are common problems and practical steps to resolve them. If a problem persists, escalate to the broker's support team.
- Wrong credentials: confirm your email address and password, try copying and pasting carefully, and check for accidental caps lock. Use the password reset flow if needed.
- Locked account or multiple failed attempts: wait for any automatic lock timeout or contact support to request an unlock; you may need to verify your identity.
- Verification pending: if your account is restricted until KYC is completed, upload requested documents and monitor your email for confirmation.
- 2FA problems: if you lose access to your 2FA device, use backup codes if you saved them, or contact support and be ready to provide identity documents.
- Region or access restrictions: some services restrict access by country; if you suspect a regional blockage, check the broker's support pages or contact them directly.
- Browser/app issues: clear cache and cookies, ensure your browser or app is up to date, try a different browser or device, and check your network connection.
Getting login/account support
If you cannot resolve login issues yourself, use the broker's official help or support channels. The broker's site provides a help center and contact options; you can also call the number listed for direct assistance. When contacting support, have your account email and any verification documents ready.
Official contact number: +442036953086. Always verify contact details on the official website before sharing personal information.
Follow exact steps shown on the official XTB website and help center. This section uses general, broadly applicable procedures and references XTB's official domain.
Broker Overview
XTB Limited is a United Kingdom–based broker with an operating history of approximately 15–20 years. The firm is described as regulated and publishes contact details including a UK office address and a local contact number. The broker's WikiFX Score is 6.94; the score has been lowered due to a high volume of unresolved client complaints, so prospective clients should consider this information alongside other factors when evaluating the firm.
XTB provides access to trading platforms and educational material via its official website. For platform access and account management, users are directed to the official site at https://www.xtb.com/en and to the broker's help resources.
Regulatory licences
The broker lists multiple licences across jurisdictions, including a CYSEC Regulated Cyprus Market Making License, an FCA Regulated United Kingdom Forex Execution License, and Indonesian licences for forex and derivatives trading (BAPPEBTI and ICDX). These licences indicate supervision in multiple markets; confirm the exact licence status and any regional limitations directly with the firm.
Data source: WikiFX dealer profile for XTB — https://www.wikifx.com/en/dealer/1561892500.html
Account Types
XTB does not publicly disclose specific account conditions in the data provided here. Details such as account tiers, maximum leverage, minimum deposit, spreads, commissions and supported funding methods are not listed in this summary. Prospective customers should review the broker's official web pages or contact support to obtain exact, up-to-date specifications before opening an account.
Account offerings and conditions can vary by regulatory entity and the client's country of residence. Confirm which entity will serve your account, and check the fine print for fees, margin rules and any promotional terms on the official site.
Deposits & Withdrawals
Specific deposit and withdrawal methods and minimums are not detailed in the supplied broker data. When this information is missing, the safest approach is to consult the broker's official funding pages or support team for the current list of accepted methods, associated fees, processing times and currency options.
| Method | Typical note |
|---|---|
| Bank transfer | Common for larger transfers; processing times typically range from same day to several business days depending on banks and countries. |
| Debit / Credit card | Often instant or same business day for funding; card chargebacks may have rules and limits. |
| E‑wallets (where available) | Fast processing for supported wallets; availability depends on broker and region. |
Before making any deposit, check the broker's official pages for accepted currencies, possible deposit fees, minimum deposit requirements and withdrawal conditions. If you need confirmation, contact the support number listed in the login section.
FAQs
How do I create an account with XTB?
Start at the official website and look for Register/Open Account or Apply for a trading account. Provide your email and personal details, confirm your email, and follow the KYC instructions to upload identity and address documents. After verification you will be able to fund and use the trading platform.
Is XTB regulated?
Yes — the broker is described as regulated. Published licences include a CYSEC Market Making licence, an FCA United Kingdom Forex Execution licence, and Indonesian licences (BAPPEBTI and ICDX). Verify the applicable licence for your country of residence on the broker's site.
What should I do if I can't log in or forgot my password?
Use the 'Forgot password' or password reset link on the broker's login page to receive a reset email. If that does not work, check spam folders, clear browser cache or try a different device. For locked accounts or further help, contact the broker's support and be prepared to verify your identity.
Why was XTB's WikiFX score lowered?
According to the available note, the WikiFX Score was lowered because of a high volume of unresolved client complaints. Consider this alongside other regulatory and service information when making decisions, and check recent reviews and official disclosures.
XTB Review
Unable to withdrawals my money 😭
Arabia I submitted a withdrawal request and I did not receive the withdrawal for more than a month, in addition to the agent for my account does not respond, and the support service available 24 hours does not respond either. I waited for more than a month and I did not receive the withdrawal. I did not receive the withdrawal, they say that the bank rejected the transfer, and the bank recovered the transfer. I told them that if the bank recovers the transfer, they will return the amount to you in less than a week, and therefore you must add the amount to my private trading account. Then the agent for my account told me half a month ago that the bank recovered the transfer and the XTB company will refund the amount to my private trading account in less than 10 days. Now it has been almost thirty days and they have not added my amount. In addition, the agent for my account does not respond and their support service is available 24 hours and they also do not respond
From 07/31/2025 until today 08/19/2025, my money has not arrived. I contacted my bank, and there is no transfer recorded. Customer service is no longer responding to me today. I fear my money is lost.