I was trading XAUUSD as usual, and in the middle of the day, Roboforex suddenly closed the Gold markets. Now I’m stuck in a trade that I can’t control anymore, and I have no idea how long this will last. Has anyone experienced similar behavior in the past and had any luck with support on these issues? For now, I’m hoping it’s just a technical difficulty and that they will compensate for any losses if they occur, but I’m not sure.
Login & Registration
Official site
www.robomarkets.com.cy...
Security note
Always open the Members Area via the official robomarkets.com.cy domain, check for a valid SSL padlock in the browser, and avoid entering credentials on links received by email unless you verified the sender.
Account registration / opening
To open a RoboMarkets trading account you must first register in the Members Area on the official website. Registration creates your client profile and — in RoboMarkets' flow — your first trading account is opened automatically when you complete registration and the initial form. If you do not see the account-opening form immediately, open the Members Area and find the Trading Account or Account Management page to complete the required fields.
- Go to the official site and click Sign In or Members Area to start registration.
- Complete the registration form with your personal details and create a secure password.
- After successful registration you will be redirected to the trading account opening form; specify the basic account parameters there and confirm.
- If you want additional accounts, open them from the Members Area (Trading Account or Manage Accounts) after signing in.
Complete any required identity verification (KYC) steps requested in the Members Area to enable full account functionality, deposits and withdrawals. Exact KYC document types and verification timelines are set by the broker and should be confirmed in your Members Area.
How to log in
Web: Sign in to the Members Area on the official site using the email or account ID and the password you created during registration. If the site provides a direct Members Area or Sign In button, use that entry point rather than links from search results or emails to reduce phishing risk.
Desktop trading terminal (generic steps): if you use a desktop terminal provided or supported by the broker, use the terminal's Manage Accounts or Login dialog to connect to an existing trading account by providing your account number and password and selecting the correct server.
- In the trading terminal open Manage Accounts or the login dialog.
- Click the + or Add Account option and choose Login to an existing account.
- Enter your account number, password and select the server to connect.
- Optionally tick Save password if you are on a secure personal computer to avoid re-entering credentials.
Mobile: use the broker's mobile app or the supported terminal app (e.g., MetaTrader). In many mobile terminals tap the icon with a + or New account in application settings, then choose Login to an existing account and enter your credentials and server. For third-party services like TradingView, sign in to TradingView and follow their provider connection steps to link your RoboMarkets account for trading.
Forgot password / account recovery
If you forget your password, use the Password Recovery or Forgot Password link on the Members Area sign-in page. Most brokers will email a reset link to the address you registered with or require you to answer security questions or upload identity documents if additional verification is needed.
- Open the Members Area sign-in page and click Forgot Password or Reset Password.
- Enter your registered email address and follow the instructions sent to that email.
- If you do not receive a reset email, check spam/junk folders and ensure you used the correct registered address.
- If automated recovery is unavailable or additional checks are required, contact support and be prepared to confirm identity with documents.
Two-factor authentication & login security
Use two-factor authentication (2FA) if the Members Area or trading platform offers it; 2FA adds a second verification step such as an authenticator app code or SMS and significantly reduces the risk of unauthorized access. If 2FA is offered, enable it from your security or profile settings in the Members Area.
General safe-login habits: use a long, unique password for your trading account, enable 2FA where available, avoid reusing passwords across services, log out of shared or public devices, and keep your operating system and apps updated. Always verify the domain (robomarkets.com.cy) and SSL padlock before entering credentials, and never disclose your password to anyone claiming to be 'support' via unsolicited messages.
Common login problems & troubleshooting
Wrong credentials: re-check your email/account ID and password. Use password reset if unsure. Locked account: repeated failed attempts may temporarily lock access; follow the unlock instructions sent by email or contact support to request unlocking. Verification pending: some accounts are limited until KYC documents are approved; if verification is pending, upload required documents in the Members Area and wait for confirmation.
- If the terminal cannot connect to the server, verify you selected the correct server name and that your network/firewall allows the terminal connection.
- If you see 'account disabled' or similar, check for emails from the broker explaining required steps (verification, contract acceptance).
- If you have region or access problems, confirm the broker accepts clients from your jurisdiction and that no local restrictions apply; contact support for guidance.
If problems persist, gather details before contacting support: the exact error message, screenshots, the device and browser or terminal version you use, and the approximate time of the issue. This information speeds up diagnosis and resolution.
Getting login/account support
Use the official Contacts or Help pages in the Members Area for account-related support. The broker's website provides contact channels including a support form and telephone contact. When contacting support, include your client ID or registered email and a concise description of the issue.
Phone support (public contact): +35725123275. For secure account actions support may request identity verification documents via the Members Area or secure upload form; never send sensitive documents to unverified email addresses.
Broker Overview
RoboMarkets Ltd. operates from Cyprus and has been active for roughly 10–15 years. The company is presented as a regulated broker and holds a Cyprus market-making license listed among its credentials. The firm displays a composite score of 7.74 on independent indices and publishes component ratings for areas such as License, Regulatory, Business, Risk Control and Software.
RoboMarkets provides client services through a Members Area where traders manage accounts, deposit funds and access trading tools. The website shown for client access is robomarkets.com.cy and a public contact number is listed for direct enquiries. As with any broker, confirm the exact services, instruments and trading conditions that apply to your account in the Members Area or official documentation.
Licenses & regulation
The broker's listed license includes a CYSEC Regulated Cyprus Market Making License. Regulatory presence in Cyprus typically means the firm is subject to CySEC oversight; always verify the license details and scope directly on regulator and broker pages before funding an account.
Source: WikiFX dealer profile — https://www.wikifx.com/en/dealer/6371125333.html
Account Types
RoboMarkets does not publicly disclose detailed account conditions in the provided data set. Typical elements such as leverage, minimum deposit, spreads, commission charges and accepted deposit/withdrawal methods vary by account type and by jurisdiction. To see the exact specifications for Pro, Standard, Raw or any other account types the broker offers, sign in to the Members Area or consult the Trading Account page on the official website.
If you need guidance when choosing an account, consider the instruments you plan to trade, desired execution model (market-making vs ECN), commission structure, margin requirements and whether the account supports the trading platforms you intend to use. Confirm these parameters in your Members Area before opening or funding an account.
Deposits & Withdrawals
RoboMarkets' Members Area provides balance operations and funding controls for clients. Public commentary indicates the company covers commission-related expenses on deposits in some cases; however, the exact deposit and withdrawal methods, fees and processing times depend on the account type and the client's country of residence. Always review the Funding or Payments section in the Members Area for the precise options available to you.
| Method | Notes |
|---|---|
| Bank transfer | Commonly available; check processing times and whether the broker covers fees for incoming transfers. |
| Credit / Debit Card | Often supported for instant funding; verify card acceptance rules and any limits in the Members Area. |
| E-wallets | Availability varies by jurisdiction and provider; confirm supported e-wallets and fees on the official site. |
| Local payment systems | Some regions offer local options; check your Members Area for region-specific methods. |
Before depositing, confirm that your account is fully verified according to KYC requirements and that you understand any fees and withdrawal restrictions. Use methods registered in your account and keep copies of transaction receipts until funds post to your trading balance.
FAQs
How do I open my first trading account?
Register in the Members Area on the official site. After registration you will be redirected to the account opening form to complete the parameters for your first trading account. If this does not happen, use the Trading Account page in the Members Area to open or manage accounts.
How can I connect my trading account in the terminal?
In the terminal open Manage Accounts or the login dialog, click + or Add account and choose Login to an existing account. Enter your account number and password and select the correct server. On mobile terminals use the New account or + icon in settings and follow the login flow.
What if I forget my password?
Use the Forgot Password link on the Members Area sign-in page to request a reset link to your registered email. If automated recovery is not possible, contact support and be prepared to verify your identity with the documents requested in the Members Area.
How do I contact support for account issues?
Use the Contact or Help section of the official website and the Members Area. Public phone contact is listed as +35725123275. For account-specific matters support may request verification documents via secure upload in your Members Area.
RoboMarkets Review
I suffered consistent financial losses here due to sudden price jumps that were not visible on any other reputable price feed. My stop-loss orders were hit prematurely, often by large margins, and the broker’s only explanation was 'market volatility'—even when the market was stable.
Kong China The delayed withdrawal led to forced liquidation.
Account signup and verification were straightforward—took about two business days after uploading documents. Deposits by card and bank transfer arrived quickly, and the desktop and mobile platforms felt stable with responsive charting. Support replied fast via live chat when I had an issue with order execution. Withdrawal went through in three business days after approval; no surprises. Would like a few more advanced order types in the app, but overall a smooth trading experience.