The 2 withdrawals are all under verification. The customer service doesn’t reply to me. In addition, I bought the offshore RMB with $1 per pip. But during the trading, the platform modified the spread into $60 per pip, leading to my losses of $24000.
Login & Registration
Account registration / opening
To open an account with a regulated financial services firm such as Marex, start at the official website and look for a Sign Up, Register or Client Onboarding link. The typical flow collects your personal or company details, contact information, tax residency, and may require identity and address verification documents. If you are opening a corporate or institutional account the process usually asks for company incorporation documents, beneficial owner information and authorised signatories.
Because Marex’s public facts above do not list exact registration button names or a bespoke onboarding portal, follow the site prompts and prepare digital copies of a government ID (passport or national ID), a recent utility or bank statement for proof of address, and any corporate documentation if you apply as a business. Read and accept any client agreements, margin and risk disclosures, and complete any required suitability questionnaires.
- Open https://www.marex.com/ and navigate to the contact or client section to find registration options.
- Choose the appropriate account type (individual or corporate) and complete the online application form.
- Upload identity and address verification documents as requested and complete any declarations or questionnaires.
- Review and accept client agreements, disclosure notices and risk warnings.
- Wait for account activation notice — the firm will confirm when your trading or clearing account is live.
How to log in
After your account is approved you will normally receive a unique user ID and an initial password or instructions to set a password. To sign in on the web, open the official site, locate the client or sign-in area and enter your registered user ID or email and password. On a mobile device use the firm’s official mobile app if available or access the site through a mobile browser and use the same credentials.
If Marex assigns a proprietary platform or uses a third-party trading system, the provider will supply specific login endpoints and, where applicable, separate credentials for trading and back-office access. Always confirm the exact URLs and app names on Marex’s official website before entering credentials.
- Navigate to the official Marex website or official mobile app.
- Select Sign In or Client Login.
- Enter your registered user ID or email and password.
- Complete any additional authentication steps required by the platform.
Forgot password / account recovery
If you forget your password most regulated firms provide a password reset link on the login page. That link will usually request your registered email or user ID and send a reset email, or ask security questions and prompt you to choose a new password. If two-step recovery or identity verification is required, be prepared to submit identification documents or answer verification questions.
Because specific recovery flows for Marex are not published in the provided facts, follow the reset or 'forgot password' function on the official website and check your email (including spam/junk folders) for the reset message. If you do not receive an email, contact support using the official contact channels.
- Use the 'Forgot password' or equivalent link on the official login page.
- Enter your registered email or user ID and follow the emailed instructions.
- If email instructions do not arrive, check spam folders and then contact support to verify your account email.
- If identity verification is requested, provide the documents the firm requires via secure upload.
Two-factor authentication & login security
Two-factor authentication (2FA) is a standard security measure offered by many regulated brokers. If Marex offers 2FA, typical options are app-based authenticators (Google Authenticator, Authy) or SMS codes. Enabling 2FA greatly reduces the risk of unauthorised access even if your password is compromised.
Adopt safe-login habits: use a long, unique password stored in a reputable password manager; enable 2FA if available; never reuse passwords across important accounts; and avoid logging in from public or shared computers. Verify you are on the official domain https://www.marex.com/ before entering credentials and look for HTTPS and a valid SSL padlock in the browser address bar.
- Enable 2FA through the account security or profile area if offered.
- Prefer app-based authenticators over SMS where possible for stronger security.
- Store backup/seed codes securely in case you lose your device.
- Bookmark the official site and access it via that bookmark rather than email links.
Common login problems & troubleshooting
Wrong credentials: ensure Caps Lock is off and your email/user ID is correct. If repeated attempts fail, use the password reset function. Locked account: multiple failed login attempts can lock an account temporarily; follow on-screen instructions or contact support to unlock. Verification pending: accounts may remain inactive until identity or compliance checks are completed — check your email for requested documents and supply them promptly.
Region or access issues: some services have geographic restrictions. If you are blocked from accessing the site or specific services, confirm that Marex supports clients in your jurisdiction and provide the firm with any requested residency documentation. Browser/app problems: clear cache, update the browser or app, and ensure JavaScript and cookies are enabled. If an API or third-party platform is used, check for separate credentials or environment switches (demo vs live).
- If you see an error about incorrect credentials, reset your password using the official flow.
- If your account is locked, follow the unlock instructions or contact support.
- If verification is pending, locate and submit any outstanding documents requested by compliance.
- For technical issues try a different browser or device, clear cache, and ensure the app is up to date.
Getting login/account support
For account or login problems contact Marex through the official channels listed on their website. The facts provided include a main contact number and an office address in London. When you call or write, have your user ID, registered email and any relevant reference numbers ready to help the support team locate your account quickly.
Contact details from the provided facts: phone +44 0207 655 6000 and the company address at 155 Bishopsgate London EC2M 3TQ. Use the official site’s contact or client support forms for secure messaging rather than sharing sensitive credentials by email or chat.
Broker Overview
Marex Group plc, operating under the brand MAREX, is a United Kingdom-based financial services group with more than 20 years in the market. The firm is described in the provided facts as regulated, and it positions itself as a diversified global financial services platform offering clearing, agency and execution, market making and capital markets services.
The broker’s WikiFX Score in the supplied data is 8.31, with a note that the score has been affected by a high volume of unresolved client complaints. Sub-scores supplied include stronger marks for license and regulatory measures and somewhat lower marks for risk control and software. Prospective clients should weigh these ratings together with their own due diligence and the firm’s publicly available disclosures.
Contact information in the facts includes a UK office address at 155 Bishopsgate London EC2M 3TQ and a contact telephone number. For full corporate disclosures, product lists and precise service availability in your jurisdiction consult the firm directly via their official website or investor publications.
Primary public reference: https://www.wikifx.com/en/dealer/2931815152.html
Account Types
MAREX does not publicly disclose specific retail account conditions in the provided facts. The source data contains no entries describing account names, leverage, minimum deposits, spreads, commissions or payment methods. If you require precise account specifications — such as available account tiers, trading products, margin rates and fee schedules — check Marex’s official website or contact their onboarding team for the latest product and pricing documentation.
In general, regulated financial services firms may offer different account structures for institutional, corporate and individual clients with distinct eligibility criteria, documentation requirements and service levels. Confirm exact terms, any minimum funding thresholds and whether accounts are cleared, prime-brokered or execution-only before funding an account.
Always obtain and review the official account terms and client agreement from Marex to verify margin requirements, permitted instruments, order execution policies and withdrawal procedures.
Deposits & Withdrawals
The provided broker facts do not list specific deposit or withdrawal methods for Marex. Typically, regulated brokers support bank transfers for client funding and withdrawals; some also support card payments, broker-assisted transfers, or third-party clearing arrangements for institutional clients. Confirm the exact funding options and any fees, processing times or minimums on Marex’s official website or by contacting their support team.
When preparing to fund an account, use bank accounts and payment methods in your name or your company’s name to avoid delays from anti-money laundering checks. Keep documentation of transfers and follow the broker’s instructions for payment reference fields to ensure prompt crediting to your trading or clearing account.
For large or non-standard transfers, notify Marex in advance and obtain the correct bank details from the official site to avoid mistaken payments. If you have questions about processing times or fees, contact Marex using the published contact channels.
Frequently Asked Questions
Is MAREX regulated?
The provided facts state the broker’s regulatory status as 'Regulated'. For details about specific licences and the jurisdictions that regulate Marex, consult the firm’s official regulatory disclosures on their website.
How long has MAREX been operating?
The supplied information indicates Marex has been operating for more than 20 years. For a detailed company history and corporate filings, see Marex’s investor or about pages on the official website.
Where can I find help if I cannot log in?
Use the password reset link on the official site, check your email (including spam), and if the problem persists contact Marex support. The provided contact number is +44 0207 655 6000 and the company address is 155 Bishopsgate London EC2M 3TQ.
Are account conditions and fees published?
Account-level conditions and fees were not included in the supplied facts. You should review the official account terms, fee schedules and client agreements on Marex’s website or request them from client support before opening or funding an account.
MAREX Review
After causing forced liquidation, the platform gave no access to withdrawal. Huge amount of fund was doomed.
Kong Meng Qiuchen, female, over thirty. Meng said that she was backed by a professional team, and advised me to buy forex. But I couldn't withdraw my money as soon as I deposited in my MMAREX’s account. Now the platform is unaccessible. I have reported to the police, hoping that all those cheaters will be arrested. Its former website is www.marexforex.com, but the website belongs to another platform now.
Kong The platform hasn’t audited my request for withdrawal,seems like absconded.They say something I don’t understand on the phone and hang off. Be aware of this platform. I will post more exposures on this fraud platform!