* Formal Complaint Regarding Withdrawal Rejection and Profit Removal by FXCCTo Whom It May Concern,I am submitting this formal complaint regarding the handling of my trading account and a withdrawal request processed by FXCC.* Account Information* Broker: FXCC* Trading Platform: MT4* Account Number: 888****** Withdrawal Method: Cryptocurrency* BackgroundI traded on my FXCC account and generated profits through normal trading activity.On June 2, 2026, I submitted a cryptocurrency withdrawal request for approximately USD 3,645.Initially, the withdrawal request was accepted for processing. However, it was later marked as "Declined" in my FXCC client portal.After the withdrawal was rejected, the amount of approximately USD 3,645 was transferred back to my MT4 account through an internal transfer.Subsequently, I noticed balance adjustments in my MT4 account history, including transactions similar to:* Deposit: +USD 3,645.12* Withdrawal: -USD 3,645.12Following these adjustments, a significant portion of the profits I had earned from trading was removed from my account.* My ConcernsI am requesting a clear and detailed explanation regarding:1. The exact reason why my withdrawal request was rejected.2. The specific clause, policy, or trading rule allegedly violated.3. The reason the funds were returned to my MT4 account through an internal transfer.4. The legal and contractual basis for removing or adjusting my trading profits.5. A complete audit trail and account statement showing all balance adjustments made by FXCC.*My RequestI respectfully request that FXCC provide:* A written explanation of all actions taken on my account.* Documentary evidence supporting any alleged violation.* A complete transaction audit report.* A review of the profit removal decision.* Restoration of any legitimate profits if the adjustment was made without valid contractual justification.I believe transparency and fair treatment are essential in maintaining trust between brokers and clients. Therefore, I expect a detailed response and resolution regarding this matter.I reserve the right to escalate this complaint to relevant regulatory authorities, broker review platforms, and consumer protection organizations if a satisfactory explanation is not provided.Sincerely,FXCC Account Number: 888***** Exposure Two days ago
Login & Registration
Account registration / opening
To open a trading account with FXCC, begin on the broker's official site or client portal. Most regulated brokers use a short online application that asks for your name, email, country of residence and a chosen password. You will usually be asked to select an account type during registration; FXCC advertises ECN Advanced, ECN XL and ECN Standard account types.
After completing the initial form you are commonly required to verify your identity and address before live trading or withdrawals are enabled. Typical documents requested by regulated brokers include a government-issued photo ID (passport or national ID) and a recent proof of address (utility bill or bank statement). Submit scanned copies or photos via the secure upload area in the client portal.
- Go to the official site and choose Open Account or Register.
- Enter your personal details and create a secure password.
- Choose the account type you want (for example: ECN Advanced, ECN XL or ECN Standard).
- Upload identity and address documents when prompted to complete verification.
- Fund your account by one of the accepted methods to begin trading once verification is approved.
How to log in
Signing in generally requires your registered email/username and password on the broker's login page. Use the link on the FXCC official site to reach the secure client area. If the broker offers a mobile app or trading platform, you will typically use the same account credentials to access the client portal and the platform.
On web: open the official domain in your browser, click the Login or Client Portal button, enter your credentials and follow any additional prompts. On mobile: install the broker's official app if available or use the mobile web login; enter the same username and password and approve any device permissions as required.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or 'Reset password' link on the login page to receive a reset email. The typical flow is: request a reset, receive a time-limited link at your registered email address, and choose a new secure password. If you cannot access your registered email you will usually need to contact support and complete identity verification to regain access.
For account recovery that involves lost access to email or multi-factor devices, be prepared to provide identification documents, proof of ownership of the account (previous transaction details, copy of ID) and any other information the broker requests to confirm your identity.
Two-factor authentication & login security
Strong login security improves account safety. If FXCC offers two-factor authentication (2FA), enable it in the client portal; common 2FA options are authentication apps (TOTP) or SMS codes. If the broker does not explicitly list 2FA, use a unique, strong password and a password manager to reduce the risk of credential reuse.
Always verify you are using the official domain (https://www.fxcc.eu) before entering credentials. Check the browser address bar for the secure padlock and the correct domain name. Avoid logging in from links received by unsolicited email or messages; instead, type the official URL into your browser or use a bookmarked link.
Common login problems & troubleshooting
Wrong credentials: Double-check for typos, correct case and that Caps Lock is not active. Use the password reset flow if you cannot recall the password.
Locked or suspended account: Repeated failed logins or security triggers can temporarily lock accounts. Follow any on-screen instructions and contact support if the lock persists. You may need to verify your identity.
Verification pending: If your account is awaiting document approval you may be blocked from certain actions (like withdrawals). Check the client portal for document status and re-upload any files that were rejected.
Region or restricted access: Some brokers restrict services to residents of certain countries. If you see a message about restricted regions, confirm your residency and ask support for guidance. FXCC notes restricted distribution in some public materials; always confirm eligibility on the official site.
Technical issues: Clear browser cache, try a different browser or use a private/incognito window. If a mobile app fails, reinstall or update it, and ensure your device OS is supported.
Getting login/account support
For account or login help contact the broker using official channels listed on the website. For FXCC the published contact number is +35725870750 and the company address is Amorosa Centre, 2nd floor, 2 Samou Street, 4043 Yermasoyia, Limassol, Cyprus. Use the client portal support area or the official contact methods to submit sensitive information securely.
When contacting support be ready to provide your account identifier, a brief description of the problem, and any error messages or screenshots. Never share your password in support requests; support teams will never ask for your password.
Company address and contact number are taken from the broker facts provided.
Confirm any specific step names and available security features on FXCC's official site before proceeding.
Broker Overview
FXCC operates under the company name FX Central Clearing Ltd and is based in Cyprus. The brand has been active for approximately 15-20 years and presents itself as a regulated broker. The broker's public evaluation score is 4.60, with a note that the WikiFX Score has been lowered due to a high volume of unresolved client complaints; potential clients should weigh that alongside other factors when choosing a provider.
FXCC publishes a Cyprus address in Limassol and a contact telephone number for client enquiries. The firm lists regulatory credentials and has at least one published license entry indicating a CYSEC Regulated Cyprus Forex Execution License (STP) 22. As with any regulated broker, confirm the exact regulatory status and licence details with the regulator or on the broker's official site before depositing funds.
The broker offers several account types and multiple deposit and withdrawal channels. Because product availability and precise terms can change, check the official website or client portal for the most up-to-date information before opening an account.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/0001382729.html
Account Types
ECN Advanced
The ECN Advanced account lists maximum leverage of 1:200, a stated minimum trade size of 0.01 lots and a minimum deposit noted as 100.000. Accepted depositing methods shown include Neteller, Skrill and VISA, and the listed withdrawal methods include VISA, Skrill and Neteller. Specific spreads and commissions are not provided in the available facts and should be checked on the official site.
ECN XL
The ECN XL account shows maximum leverage of 1:30 with a minimum trade size of 0.01 lots and a minimum deposit range of 100 - 10,000. Deposit and withdrawal channels referenced for this account include VISA, Neteller and Skrill. Details on spreads and any commission structure are not listed here and should be confirmed with FXCC directly.
ECN Standard
The ECN Standard account indicates maximum leverage of 1:30, a minimum trade size of 0.01 lots and a minimum deposit range of 10,000 - 100,000. Accepted funding methods include VISA, Neteller and Skrill for deposits and withdrawals. Commission and spread specifics were not provided in the supplied facts and must be verified on the broker's official information pages.
Account features such as platform access, base currencies, supported EAs, exact spreads and any commissions can change and are not fully listed in the provided data. Confirm current and complete account specifications on the official FXCC website or by contacting their support.
Deposits & Withdrawals
FXCC accepts multiple electronic payment methods across its account types. The deposit and withdrawal channels listed in the account information include VISA, Neteller and Skrill. Minimum deposit amounts vary by account type and are shown within each account description above.
| Method | Notes |
|---|---|
| VISA | Card payments listed for deposits and withdrawals in account details. |
| Neteller | Electronic wallet option listed for deposits and withdrawals. |
| Skrill | Electronic wallet option listed for deposits and withdrawals. |
Processing times, fees and availability depend on the chosen method, your jurisdiction and the broker's current policies. Always verify funding limits, any fees and the exact procedure in the client portal or the official website before initiating deposits or withdrawals.
FAQs
How do I start opening an account with FXCC?
Begin on the broker's official website and use the Open Account / Register flow. Provide the requested personal details, choose an account type and upload identity and address documents to complete verification. Confirm the current steps and required documents on the official site.
What account types does FXCC offer and how much do they require to open?
FXCC lists three account types in the provided facts: ECN Advanced, ECN XL and ECN Standard. Minimum deposit figures are shown per account (for example ECN Advanced: 100.000; ECN XL: 100 - 10,000; ECN Standard: 10,000 - 100,000). Always confirm minimum deposit and exact terms on the official website before funding an account.
What should I do if I cannot log in to my account?
First try the password reset link on the login page. If that fails, check for verification pending messages or account locks due to failed attempts. Clear browser cache, try a different browser or device, and contact support if you cannot resolve the issue. Be ready to verify your identity when contacting support.
How can I contact FXCC for support?
Use the official contact methods listed on the broker's website. The provided contact number is +35725870750 and the company address is Amorosa Centre, 2nd floor, 2 Samou Street, 4043 Yermasoyia, Limassol, Cyprus. For account-specific problems use the secure client portal or official support channels to share sensitive documents.
FXCC Review
FXCC broker did not process my withdrawal request for more than 11 months The amount is 38718 USD. I have tried to contact them many times but they do not reply to my emails or messages in the past 6 months (a screenshot of the opened ticket is attached). I strongly believe they do some fraud or scam business. I tried to explain to them that I will take legal action and complaint against them but they answer me my account is with the Vanuatu Island branch (email attached). This was a total surprise for me as I understand that they transfer my agreement and my account in HIDDEN WAY (without my permission) to Vanuatu Island (as I am not a resident of the EU). Worthy to mention that they do not have an active licence in Vanuatu to give forex services (email from VFSC is attached). however, they lie in their agreement that they have the licence number 014576 (clause of 2.2 in agreement) I have attached the agreement and the screenshot of that false information to decide customer.
FXCC broker did not process my withdrawal request for more than 11 months (withdraw initiated in SEP2020). The amount is 38718 USD.(a screenshot of my withdrawal is attached ) I have tried to contact them many times but they do not reply to my emails or messages in the past 6 months (a screenshot of the opened ticket is attached). I strongly believe they do some fraud or scam business.
This broker is holding my withdrawal request for ridiculous reasons! At first they flagged my document aren't the same address. I emailed them but they barely respond to my report. I tried to fulfill all the things they requested to me in order to verify my authenticity. But now they sent me an email saying that my request is under compliance review. What is this nonsense? They don't want to pay my withdrawal!