I'm completely disappointed with the enTrade platform. Their slippage tactics and shameless attitude are unbearable. As a Vietnamese trader, I primarily trade gold on this platform, but slippage is a frequent and increasingly severe problem. On the 15th, the price of gold was fluctuating around $1,920 per ounce. I planned to place a short order at 1,922, but after submitting the order, it showed that the transaction was completed at 1,925.6, a slippage of 36 points. Three days later, I placed a long order at 1,910, but the transaction was actually completed at 1,906.8, a further slippage of 32 points. The platform seems to deliberately amplify slippage at key points in market fluctuations, especially when important data such as non-farm payrolls and central bank speeches are released. The slippage probability is as high as 90%. It is clear that they are using slippage to exploit investors. This unscrupulous platform must be exposed, and everyone must choose with caution.
Login & Registration
Official website
tentrade.com...
Security reminder
Always use the official tentrade.com domain, never disclose your password, and confirm links before entering credentials to avoid phishing.
Account registration / opening
To open an account, start at the broker's official website. Look for a button or link labelled Register, Create account or Open account and follow the on-screen prompts. Typical steps include providing your name, email address and a password, and accepting the broker's terms and privacy policy. Many brokers require identity verification (KYC) after registration: you may be asked to upload a government ID and proof of address and to complete an online profile.
- Visit the official site (https://tentrade.com/en/) and choose Register or Create account.
- Provide your personal details and a valid email address; confirm the email if a verification link is sent.
- Complete any required profile fields and upload verification documents when prompted.
- After verification, open an MT5 trading account (or other available account type) and make an initial deposit to begin trading.
Specific button names and the exact order of steps may vary. If the site offers a partner or social trading portal, the registration flow there may include an additional username field or separate sign-in page. Confirm precise steps on the official site and in the broker's Help Centre.
How to log in
Sign-in on the web generally requires visiting the official site and selecting Login or Sign in. Enter the email or username and the password you created. If you use MetaTrader 5 (MT5) for trading, log in inside the MT5 platform using the server and account credentials provided after account creation.
- Web: go to tentrade.com, click Login/Sign in, enter your registered username/email and password, then submit.
- MT5/Desktop: open the MT5 platform, choose Login to Trade Account, enter your account number, password and the server specified by the broker.
- Mobile/web app: if a mobile app or web terminal is offered, install the official app or open the web terminal and sign in with your trading credentials.
If the broker provides a separate social trading or copier portal, that portal may use a different login page or require an additional username. Look for the portal’s official URL (for example, copier subdomains) and the Create account / Sign in options there.
Forgot password / account recovery
If you forget your password, use the Forgot password link on the login page. The typical recovery flow asks for the email address associated with your account, sends a password-reset link or code, and lets you choose a new password after verification.
- Click Forgot password on the login screen.
- Enter the email address you registered with and follow the instructions sent to that inbox.
- If the reset email does not arrive, check spam/junk folders and ensure you used the same email when registering.
If account recovery via email fails — for example if you no longer have access to that email — contact the broker’s support team and be prepared to verify your identity using the documents you submitted during registration.
Two-factor authentication & login security
Enable two-factor authentication (2FA) if it is offered to add a second verification step when signing in. Common 2FA methods are authenticator apps (TOTP) or SMS codes. Use an authenticator app when possible because it is generally more secure than SMS.
Good security habits include using a strong, unique password; avoiding password reuse; keeping account recovery email up to date; and enabling any available 2FA. Always verify you are on the official tentrade.com domain before entering credentials and avoid responding to unsolicited requests for passwords or verification codes.
Common login problems & troubleshooting
Many login issues have straightforward fixes. If credentials are rejected, confirm you are using the correct username/email and password and that Caps Lock is off. If you do not receive a verification or reset email, check spam folders. Browser cache or cookies can sometimes interfere with login; try clearing them or using a private/incognito window.
- Wrong credentials: use Forgot password or confirm the exact username/email used at registration.
- Locked account: follow onscreen guidance and contact support if an automated unlock is not available.
- Verification pending: complete required identity checks before trading or full account access is granted.
- App or platform issues: update to the latest version of the mobile or desktop client and verify server details in the platform.
- Region/access restrictions: if you cannot access the site from your location, check local regulations and contact support for guidance.
If problems persist after these basic checks, document the error message and the steps you tried — this speeds up support assistance.
Getting login/account support
Use the broker's Help Centre or Support links on the official website to submit queries about login or account issues. Many brokers provide a contact form, live chat, or support email through their site. If you registered through a partner portal or social trading portal, that portal may also have its own support options.
TenTrade's website and Help Centre should be your first stop for support. If you need to provide identity documents to regain access, be prepared to share the same documents you supplied during registration. Keep copies of any support ticket numbers or correspondence until the issue is resolved.
Overview
TenTrade is operated by Evalanch Ltd and is based in Seychelles. The company is listed as operating for 5-10 years and is described in public-facing summaries as offshore regulated. The broker's overall score is 4.20; the provider notes that this score has been affected by a high volume of unresolved client complaints.
TenTrade offers online trading via commonly used platforms and presents itself as having strong software ratings relative to other evaluation categories. Business and risk-control scores are moderate in the available rating breakdown, while licensing and regulatory scores are comparatively lower in the same index.
Corporate contact information listed for the company includes a physical address in Seychelles: CT House, Office No. 9A, Providence, Mahe, Seychelles. For any regulatory or legal questions, consult official documents and the broker's own disclosures on their website.
Source: WikiFX dealer profile — https://www.wikifx.com/en/dealer/9601149383.html
Account Types
VIP Bonus
The VIP Bonus account offers maximum leverage of 1:500, a minimum deposit of $1000, zero commission, and spreads starting from 1.2 pips.
Gold Bonus
The Gold Bonus account provides maximum leverage of 1:500, requires a minimum deposit of $500, charges zero commission, and features spreads from 1.8 pips.
Silver Bonus
The Silver Bonus account carries maximum leverage of 1:500, a minimum deposit of $50, zero commission and spreads starting from 2.2 pips.
Dynamic Leverage
The Dynamic Leverage account lists maximum leverage up to 1:2000 and shows spreads from 1.1 pips with zero commission.
ECN
The ECN account offers maximum leverage of 1:500, a minimum deposit of $25, spreads from 0 pips and a commission of $3 per lot per side.
PRO PLUS
The PRO PLUS account shows maximum leverage of 1:500, a minimum deposit of 20K, zero commission and spreads starting from 0.5 pips.
PRO
The PRO account offers maximum leverage of 1:500, zero commission and spreads from 1.1 pips.
Account features such as supported trading platforms, deposit and withdrawal methods, and the list of trading instruments may vary by account and region. Always confirm exact account specifications, fees and terms on the official TenTrade website before funding an account.
Deposits & Withdrawals
Details about specific deposit and withdrawal methods are not listed here. Brokers commonly accept bank transfers, debit/credit cards and a variety of e-wallets; processing times and fees differ by method and region. Some account types may have minimum deposit requirements, as noted in the Accounts section.
| Common method | Notes |
|---|---|
| Bank transfer | Often used for larger amounts; may take several business days and incur intermediary fees. |
| Card (Visa/Mastercard) | Instant or near-instant funding in many cases; card issuer or broker fees may apply. |
| E-wallets | Popular for fast deposits and withdrawals; availability varies by country. |
Before making any deposit, verify accepted methods, processing times, and any fees on the broker's official funding page. Withdrawals commonly require identity verification and may be processed to the same method used for deposit.
FAQs
Can I merge my accounts?
Accounts cannot be merged; each account is managed separately.
Can I hold trades overnight and over the weekend?
Yes. You can hold trades overnight and over the weekend. Overnight swap charges may apply depending on the asset and account type.
How do I start trading?
Create your profile, open an MT5 account (or available trading account), make a deposit and start trading once your account is funded and any required verification is complete.
Can I change the base currency of my account?
You cannot change the base currency of an account after a deposit has been made. You may request a new account with a different base currency; check the official site for the exact process.
TenTrade Review
Hello, I want to report a serious issue with TenTrade. I traded honestly and made profits through legitimate trading. My total balance of 1226$ is now completely blocked — my withdrawal request was declined, and later the withdrawal option disappeared from my account. I deposited real funds and never violated any trading rule. I have all the proofs including screenshots, chat history, and transaction details. Despite several attempts to contact your support team, I received no proper response. This is unacceptable and raises questions about your company’s transparency. I request immediate action — please release my ₹1230 and reactivate my withdrawal option.
Dear 10trade.com Support Team / Concerned Users, I am writing this to share my very disappointing experience with 10trade.com. I started trading with an initial deposit of $100 and successfully grew my balance to $1,200 through legitimate trading, without violating any of your terms and conditions. However, when I tried to withdraw my funds, my withdrawal request was rejected and soon after that, the withdrawal option was completely disabled in my account. I have all the proofs — including screenshots, transaction details, and chat records — that show I traded honestly and followed all platform rules. Despite several attempts to contact your support team through email and live chat, I have received no response at all. This kind of behavior raises serious questions about your platform’s transparency and reliability. Blocking users’ withdrawals without reason and ignoring their support requests is unethical and unprofessional
Delete user accounts when they have not violated the daily decline. The daily decline is 6%, about 196 USD from 3201 USD. When entering the price, I set the stop loss + commission of 181 USD. When the price is scanned correctly at the stop loss, the account is locked. Change due to violation of risk rules.