I deposited 15 reais to do a task and then the amounts kept increasing until the fifth task of withdrawal, I deposited the amount to cover the difference of the task value. When I finished the tasks, on withdrawal, I added the withdrawal password, the system said it was wrong and that I had to deposit another amount to release it. I deposited it and the withdrawal was not released, and I lost the money.
Login & Registration
Official website
www.capitalindex.com...
Risk & Warnings
Questionable Regulatory License; High Potential Risk. The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
Begin registration on the broker's official site and complete the online application. On most broker websites the registration process asks for your full name, email address, phone number and date of birth. You will be asked to create a password and to accept the broker's terms and risk disclosures before an account is created.
Identity verification is commonly required before trading or withdrawing funds: expect to upload a government-issued ID and a proof of address (utility bill or bank statement). Select the account type you wish to open (for example, Pro or Advanced) and the base currency when prompted. Confirm minimum-deposit requirements and commission schedules during registration.
- Open the official site and locate the registration or 'Open Account' link.
- Provide personal details and choose the desired account type.
- Upload identity and address documents when prompted and accept required disclosures.
- Wait for verification confirmation by email; check spam/junk folders if you do not receive it.
How to log in
To sign in on the web, go to the broker's official website and choose the Login or Sign In link. Enter the email address you registered with and your password. Many sites include a 'Remember me' option for convenience — only use that on private devices.
On mobile, use the broker's official mobile site or any official app provided by the broker. The sign-in fields and credentials are typically the same as for the web portal. If an app is available, obtain it only from the broker's official site or from a trusted app store and verify the developer before downloading.
- Web login: visit the official website → tap Login → enter registered email and password → submit.
- Mobile login: use the official mobile site or official app → enter credentials → submit.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or account recovery link available on the login page. You will generally be asked to enter your registered email address, and the broker will send a password-reset link or temporary code to that address. Follow the instructions in the email to set a new password.
If you do not receive a reset email, check your spam or junk folder and ensure you are checking the same email address you used to register. If email recovery fails or you no longer have access to that email account, contact the broker's support and be prepared to verify your identity with documents.
Two-factor authentication & login security
Check your account settings after logging in to see whether two-factor authentication (2FA) is offered and enable it for extra security. Common 2FA methods include an authentication app (preferred), SMS codes, or email codes. If 2FA is available, enable the method you trust and store any backup codes in a secure place.
Always verify you are on the official domain shown above before entering credentials, confirm there is an HTTPS padlock in the browser address bar, and avoid following login links from unsolicited emails. Use a strong, unique password and consider a reputable password manager to generate and store it.
Common login problems & troubleshooting
Common issues include incorrect credentials, a locked account after multiple failed attempts, pending verification that prevents trading, or email delivery problems. Connectivity or browser issues can also block access. Try one or more of the following steps to resolve typical problems.
- Wrong password: use the password reset flow and ensure Caps Lock is off.
- Locked account: wait the lockout period or contact support to unlock after identity verification.
- Verification pending: complete any requested KYC documents and wait for confirmation.
- Email not received: check spam folders, try a different browser, or request another reset email.
- Browser issues: clear cache and cookies, disable extensions, or try a private/incognito window.
- Region or VPN blocks: disable VPN or check whether the broker supports accounts from your jurisdiction.
Getting login/account support
If you cannot resolve a login or account issue, use the broker's official contact channels. Prepare your account name, registered email, any account ID, and screenshots of error messages before contacting support to speed up assistance.
The broker's contact phone number on file is +44 20 7060 5120. Use the contact or support form on the official website to submit written requests; if you call, be ready to verify your identity. Confirm official support channels on the broker's website before sharing sensitive information.
Broker Overview
Capital Index (UK) Limited operates from the United Kingdom and has been active for approximately 10–15 years. The company is listed as 'Regulated' in summary records, and contact details include an address at 75 King William St London EC4N 7BE and a phone number of +44 20 7060 5120. The broker's public score is 2.42 and the accompanying note states the WikiFX Score was lowered due to a high volume of unresolved client complaints.
Trading product and platform details are partially disclosed in account specifications; software ratings are relatively strong in the available metric set. At the same time, licensing details are sparse in public records and a specific forex trading license was not found in the available summary data.
Licenses & regulatory notes
The broker is described as regulated, but no specific regulatory license identifiers were provided in the available facts. A separate field notes 'No forex trading license found'. Prospective clients should verify the current regulatory status and licence details directly on the official website or via the relevant regulator's public register before opening an account.
Source: https://www.wikifx.com/en/dealer/9201859948.html
Account Types
Pro
The Pro account requires a minimum deposit of 10,000 GBP/EUR/USD. The published minimum spread for this account starts from 1.0, and the minimum trade size is 0.01 lots. Commission for Equity CFDs is listed as 0.02 per unit per trade, with a minimum charge of £10 (UK) / €10 (EU) / $15 (US) per trade. Other fields such as maximum leverage, supported EAs, and funding methods were not provided in the available summary.
Advanced
The Advanced account requires a minimum deposit of 100 GBP/EUR/USD. The published minimum spread for this account starts from 1.4, and the minimum trade size is 0.01 lots. Commission terms for Equity CFDs are the same as the Pro account: 0.02 per unit per trade with the same minimums. Additional technical and funding details were not included in the provided data.
Account conditions and availability can change; confirm exact specifications, available currencies, applicable leverage and the full fee schedule on the broker's official website before funding an account.
Deposits & Withdrawals
Specific depositing and withdrawal methods were not listed in the available facts. Brokers commonly accept bank transfers, debit/credit card payments and a variety of electronic wallets; processing times, fees and supported currencies vary by method and by account holder location.
| Method | Notes |
|---|---|
| Bank transfer | Common for larger amounts; check processing times and beneficiary details. |
| Debit / Credit card | Faster for deposits but may have limits or fees; card refunds can take time. |
| E‑wallets | May offer near-instant transfers; availability varies by region and broker. |
Before depositing, confirm the exact methods, limits, fees and processing times on the broker's official site and within your account dashboard. Always use the official website to view funding instructions and beware of third-party payment arrangements.
FAQs
How do I open an account with CAPITAL INDEX?
Start at the broker's official website and use the registration or 'Open Account' link. Complete the online application with personal details, upload required identity and address documents and choose the account type you want. Wait for verification confirmation before funding the account.
What are the minimum deposits for the account types?
According to the available information, the Advanced account requires a minimum deposit of 100 GBP/EUR/USD, while the Pro account requires 10,000 GBP/EUR/USD. Confirm current minimums on the official website before depositing.
Is CAPITAL INDEX licensed to offer forex trading?
The broker is described as 'Regulated' in the summary data, but no specific forex trading license identifier was provided in the available facts and a field notes 'No forex trading license found'. Verify any licensing claims directly via the broker's official site and the appropriate regulator's public register.
I cannot access my account — how can I get support?
Use the password recovery link on the login page first. If that fails, contact the broker via the official website's contact or support form or call the listed phone number +44 20 7060 5120. Have your registered name, account ID and screenshots of errors ready to help the support team verify your identity and resolve the issue.
CAPITAL INDEX Review
I have been scammed and my money is being held in a cryptocurrency platform. At first, they pay you for tasks through Bizum, and then the tasks increase in level, which means you have to deposit money to complete the mission. This continues until you reach a point where you have no more money, and the deposited money cannot be withdrawn because you haven't completed the task. They claim to accumulate your salary until you complete the final task and can withdraw your money, but it's not true. I don't know what to do or how to recover my money.
Yes , Capital is a scam broker I asked them 4 times to withdraw my money and failed every time!!! but they always send me the email shows withdraw successful. They put me ONHOLD for more than 4 months without any reasons and every time when I ask the chat support they said is a different department and we cant do anything. I sent 4 times this department and no one answer me.
I deposited my savings and they have not returned my money, help me because they are asking me for more, it is a scam