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اردو
Resolved
Unauthorized change of receiving address, withdrawal blocked
Mediating Parties
TMGM
Issue
Scam
Requirement
Withdrawal
Settlement Amount
$871(USD)
Time
39 day 18 hour

Mediation Status
Hong Kong7h
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia08-20
Reply
TMGM
Dear customer, regarding the withdrawal address issue you reported, we have conducted an investigation with the relevant departments. Upon inquiry, this withdrawal was processed according to the withdrawal address you submitted, and system records show that there was no situation where the platform privately modified or changed the withdrawal address. To further assist you in verifying the specific situation, please provide more relevant information, such as the specific withdrawal address you consider abnormal, order information, or other relevant supporting documents. We will also provide the withdrawal receipt for this order for both parties to further verify. Thank you for your understanding and cooperation. We will continue to assist you in following up. If you have further questions, please contact your account manager or TMGM official website customer service support@tmgm.com. Thank you.
Reply
Hong Kong08-11
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong08-11
Verified
WikiFX Mediation Center
Verified
Japan08-10
Start Mediation
FX2366626576


TMGM withdrawal, backend changed my receiving address without authorization



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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
