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Resolved
Slippage
Mediating Parties
IC IC
Issue

Severe Slippage

Requirement

compensation

Settlement Amount

$182(USD)

Time

7 day 11 hour

Mediation Status
User confirmed it was fixed.
AXIAOMAYI

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AXIAOMAYI
I have been using this platform for a long time, but this time I do not accept being stopped out by this spread plus slippage, because at the time neither their own platform nor other platforms touched 4441. Even adding the spread and slippage, my stop loss was at 4397, so how could it be stopped out at 4441? I was watching the charts all day, and there was no gap, no slippage, and no widening of the spread. At the same time, my other platform was the same, and this situation did not appear there either. I asked the broker, and the explanation given was slippage, gap, and spread. But none of these appeared on the live charts. Does a big platform just want to fleece this little bit? Here are the two charts from that day,

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