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اردو
Resolved
PGM has unreasonably delayed withdrawals and kept them stuck for 30 days. Trading is stuck with slippage. There is no reply or explanation.
Mediating Parties
PGMarkets
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$4,000(USD)
Time
43 day 22 hour

Mediation Status
Hong Kong7h
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia08-20
Reply
PGMarkets
We would like to inform you: this is a normal fund review process. We have reported to the relevant departments at the first opportunity and are following up on the matter. Please be patient. We will continue to monitor the review progress and will notify you immediately of any updates.
Reply
Hong Kong08-07
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong08-07
Verified
WikiFX Mediation Center
Verified
Hong Kong08-06
Start Mediation
FX2834036710



On July 6, I deposited funds for trading. The holding time for all trading orders was over 5 minutes, some 2 hours, some 10 hours. It was fully manual trading. After losing $4,000, I found that closing positions would be delayed with slippage. I chose to withdraw funds, but they were always delayed. It has been postponed all along. As of August 6, withdrawals are still stuck.




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