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اردو
Resolved
Incorrect profit amount after closing position with profit target
Mediating Parties 
TMGM
Issue
Others
Requirement
compensation
Settlement Amount
$105(USD)
Time
48day13hour
Mediation Status
Hong Kong5h
Resolved 
FX8314226742
FX8314226742Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong04-24
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-24
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong04-24
Start Mediation FX8314226742
FX8314226742In my XAU trade, at 7:39 AM on April 20, 2026, I opened a 0.1 lot short position at 4763.16. At 7:43 AM, it showed that the position was closed at the profit target of 4751.5, resulting in a profit of 1.7u. The displayed closing price was 4762.99, and there was no lagging or freezing of the trading platform at that time. My request is compensation for the profit amount I should have earned.
Start Mediation
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