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Resolved
Maihui platform delays withdrawal for half a month under the pretext of compliance KYC review
Object 
MH Markets
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$9,529(USD)
Time
9day2hour
Mediation Status
Hong Kong15h
Solved after user's confirmation 
GUFENG
GUFENGSensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
MauritiusIn a week
Reply 
MH Markets
MH Markets我们已正式受理该投诉，并已启动内部合规审查程序。相关部门正在依据既定流程，对涉及事项进行全面核查与评估。 公司一贯重视客户权益与合规管理，将在确保信息完整与事实清晰的前提下，秉持客观、公正的原则审慎处理。本次事件的后续进展，将依内部规范及相关要求推进。 感谢您的理解与配合。
Reply
Mauritius04-14
Reply MH Markets
我们已正式受理该投诉，并已启动内部合规审查程序。相关部门正在依据既定流程，对涉及事项进行全面核查与评估。 公司一贯重视客户权益与合规管理，将在确保信息完整与事实清晰的前提下，秉持客观、公正的原则审慎处理。本次事件的后续进展，将依内部规范及相关要求推进。 感谢您的理解与配合。
Reply
Hong Kong04-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong04-13
Start Mediation GUFENG
GUFENGEvery time communicating with Maihui customer service, they reply with an email stating that relevant departments and teams need to review, please wait
Start Mediation
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