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اردو
Resolved
The Aohui platform forcibly closed my orders without reason.
Mediating Parties
AUS GLOBAL
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$180(USD)
Time
177day20hour

Mediation Status
Hong Kong22h
Resolved
YULANGGONGWU
Australia2025-12-17
Reply
AUS GLOBAL
经审查,交易账户 6782655 对应订单因市场流动性不足等或市场其他现象导致账户出现爆仓情况,此系市场正常状况,在市场行情波动下,我们从不保证没有任何滑点现象发生,也不确定滑点范围大小,市场不确定因素多,点差会扩大也会有滑点发生,流动性紧缺无法保证按照止盈止损成交;由于市场深度造成了价格的不断变化,盘面的价格为当时的最新和最优价格,当流动性减少或供需关系不平衡时,撮合交易的最优价格价差理论上变得无限扩大,直到流动性缺失。
Reply
Hong Kong2025-12-11
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-12-11
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-12-09
Start Mediation
YULANGGONGWU
On the evening of December 8th (AUSFOREX MT4 time at 12:57 AM), I was trading a long position on crude oil when my position was forcibly closed at a price of 59.080. However, the actual price never reached 59.080—the real-time lowest price was 59.174. When I reported this to customer service, they simply shifted responsibility and ignored me! This is not the first time this has happened. I urge all traders to stay away from the shady platform AUSFOREX!

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