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اردو
Resolved
The position cannot be closed due to a stuck chuck, and the compensation is unreasonable.
Mediating Parties 
TMGM
Issue
Others
Requirement
compensation
Settlement Amount
$5,840(USD)
Time
182day1hour
Mediation Status
Hong Kong3h
Resolved 
FX4160479070
FX4160479070Australia2025-12-12
Reply TMGM
您好，关于您的问题，请附上您所反馈的账号情况详情与订单细节，发送邮件至:support@tmgm.com官方客服邮箱。我们将进行调查并尽快给予回复。谢谢！
Reply
Hong Kong2025-12-08
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-12-08
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-12-05
Start Mediation FX4160479070
FX4160479070When I wanted to close the position, I couldn't, and ended up losing. They only compensated 30% of the loss shown in my video! Why not compensate based on the actual loss minus the price at which I intended to close the position? There's no fairness at all. The platform just tries to pay as little as possible to customers. Do I care about a few hundred dollars!? I just want a reasonable compensation plan.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
Withdrawals delayed for over two weeks and then your account gets frozen
Hong Kong Next
Severe system lag, the system froze and did not allow closing positions to take profits, causing a market rebound that liquidated the account, and the platform refused to compensate.
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