Dear customer, after checking our records, we found that the trading account you provided does not match the email address noted in your request, as they belong to two different accounts. Could you please confirm which specific account you have questions about?

A friend recommended the XM trading platform website, saying the platform was running a promotion. Deposit 1000U, get 200U bonus. At that time, after registering, I deposited 1000U. The XM platform gave me 200U. Total principal was 1200U. I made a profit of 1298U from trading, but the platform does not allow me to withdraw the profit. It only allows me to withdraw 1000U of principal. And it can only be withdrawn to a bank card. According to the fee rate, the principal loses 20U. The withdrawn RMB is blocked by bank card risk control. The profit is not even allowed to be withdrawn. This is my first deposit and trading. Please help me appeal my losses. Thank you! Note: XM registered phone number 13556683568 Email: 2308807481@qq.com Name: Yu Gen Shan