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اردو
Resolved
Withdrawal submitted nearly a week ago, still processing, not credited.
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$22,276(USD)
Time
149day5hour

Mediation Status
Hong Kong2025-08-15
Solved after user's confirmation
FX7569331972
South Korea2025-04-01
Supplemental Materials
FX7569331972
Please expedite the processing of my request. It has been over half a month, and I have already submitted all the required documents.
Supplemental Materials
Cyprus2025-03-27
Reply
XM
Dear Valued Client, thank you for choosing XM and for your continued support. Regarding the withdrawal request for your account (251093177), our relevant department has sent you an email, and we have confirmed that you have replied. Any further updates will also be communicated to your registered email address. Kindly await our response, and we appreciate your patience. Once again, thank you for your understanding and support. Should you have any questions, please feel free to contact us by visiting the official XM website: https://www.xmcnmarket.technology/cn/ and clicking the blue question mark icon in the lower-right corner to reach our customer support team. XM provides 24/5 online assistance (Monday to Friday), and we are always happy to assist you. Best regards.
Reply
Hong Kong2025-03-19
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-03-19
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-03-19
Start Mediation
FX7569331972

It has been almost a week since I submitted the withdrawal request, but it is still under processing and hasn't arrived. When I asked customer service, they kept stalling, saying it's still under review. Previously, withdrawals were credited on the same day.


Start Mediation
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