Dear customer, greetings and thank you for choosing XM and for your trust in us! Regarding your complaint about the deposit issue for account 10166438, we apologize for any inconvenience caused. After verification, the deposit failed due to a bank system issue. The relevant department has already processed the refund, so please verify your bank information. If you have any questions, you are welcome to visit the XM official website at https://www.xmcnmarket.technology/cn/ and click on the blue question mark in the lower right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to assist you. Thank you.

After depositing on March 14, 2025, it is already the 17th and the funds still have not arrived. I have contacted customer service multiple times, and they said the relevant department is handling it and I should wait patiently. I hope this situation does not occur again, and I hope it can be resolved.