Dear Valued Client, thank you for choosing XM and for your support! Regarding the issue you raised with your account 63671945, we have promptly referred it to the relevant department for verification and investigation. After multiple verifications and communications, we regret to inform you that the relevant department cannot change their decision. We kindly ask you to refer to the important notification email dated December 5, 2024. Once again, thank you for your understanding and support of XM!

I opened an account on XM platform to trade, account number 63671945. I intended to invest peacefully, but the platform falsely accused me of some inexplicable "arbitrage activity" concerning my operations. As a result, they closed my account, cleared my trading history, restricted my login to MT5 and the official website platform, and also deducted all the profits generated from my trading. I cannot tolerate such unfair treatment! If you do not give me a reasonable explanation, I will complain to all regulatory platforms about your misconduct!