Dear Valued Client, first and foremost, thank you for choosing XM and for your trust in us! Your XM MT4/MT5 account number is: 63668607. Regarding the issue you reported, we immediately conducted a thorough investigation. Following our review, we can provide you with the following response: Regarding your deposit issue, we observed that immediately after your inquiry, our customer service team promptly escalated the matter to the relevant department for verification. During this period, our customer service has continuously followed up on your deposit issue, and the relevant department is actively working on it. Currently, please pay attention to your email and reply as instructed so that the relevant department can specifically assist you. Finally, thank you once again for your support and understanding of XM! If you have any questions, please feel free to visit the official XM website at https://www.xmcnmarket.net/cn/ and click on the blue question mark icon in the bottom right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to assist you. Thank you.

On December 3rd, I deposited $1300 on the XM platform, but it hasn't been credited to my account yet. I've been contacting customer service, and they keep telling me that the relevant department is verifying, and all they do is ask me to wait. I have provided the transfer hash and everything, and they all match. It's been two weeks, and they still keep asking me to wait for notification.