Dear customer, thank you for choosing XM and for your support! Regarding the issue you reported about your account 63671945, we have promptly escalated it to the relevant department for verification and investigation. After multiple checks and communications, we regret to inform you that the department is unable to change their determination, and we kindly ask you to refer to the important notification email sent on December 5, 2024. Additionally, we have noticed that your withdrawal request has been processed successfully. Thank you once again for your understanding and support of XM!

I heard from a friend that XM's trading environment is good and funds are safe, but it turned out that trading doesn't give profits and even holds up the principal.