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اردو
Resolved
Aohui deducted customer principal, account principal was directly zeroed out
Mediating Parties
AUS GLOBAL
Requirement
Withdrawal
Settlement Amount
$1,500(USD)
Time
43day21hour

Mediation Status
Hong Kong13h
Resolved
FENGYUREN
Australia06-18
Reply
AUS GLOBAL
经风控部门确认,由于交易账户 65***** 的交易订单违反《客户协议》Part B-8-(b)、(c)条款:(b) 交易单中存在本公司禁止的使用高杠杆进行重仓违规交易或因重仓行为给公司带来任何风险问题。(c) 交易单中利用 OTC 市场和其他相关市场的关联性进行不当获利。为保持我们政策的完整性以确保为所有客户提供公平的竞争环境是至关重要的,当交易单中符合以上任何一种情况时,此账户即被定义为异常交易,在此,AUS GLOBAL 拥有最终解释权并有权对违规订单做出任何处理决定,不限于利润扣除和杠杆调整,甚至账户冻结等严厉措施的发生。 如上所述,我们已做出以下处理结果: 交易账户 65***** 因涉及违规交易,我们将扣除交易账户违规获利 222.51 USD,违规详情请查看附件,由于账户余额不足,我们已扣除 22.51 USD,同时,我们将在您的同名交易账户 6512659 中扣除剩余资金 144.66 USD,此外,我们将对该交易账户进行冻结处理,冻结期间交易账户的出金、转账、新开设账户等权限将会被限制。
Reply
Hong Kong06-05
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong06-05
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong06-04
Start Mediation
FENGYUREN
My personal account deposited $1500 in April 2026 for trading, mainly doing short-term orders in gold range-bound market. Each order had strict stop loss and take profit. After trading for more than a month, the account earned a few hundred dollars in commission, but the principal suffered a slight loss, leaving about $1000. On June 4, the account suddenly could not be logged in. When logging into the backend, the principal funds were deducted. Emailed the platform but no response. Please have Haitou official contact to handle. If the platform does not return the principal, we will resolutely defend our rights and fight to the end.
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