Dear customer, first of all, thank you for choosing XM and for your trust in us! Regarding the deposit issue for your account 251100795, our specialist has already called you to explain in detail. Since you used the ETH network to transfer USDTE during this deposit process, the processing cycle will require a longer time. We kindly ask for your patience, and our customer service team will notify you via email as soon as there are any updates. Please keep an eye on your inbox. Thank you! Once again, we appreciate your understanding and support for XM. If you have any questions, you are also welcome to visit the official XM website at any time: https://www.xmforexcn.technology/cn, and click the blue question mark icon in the lower right corner to contact customer service. XM provides 24/7 online customer support from Monday to Friday, and we are more than happy to assist you.

I used OKX to deposit funds, but it hasn't arrived yet. It's been a week... I've been contacting customer service, but they keep saying they're checking... They won't process it. I've already provided screenshots, address information... I've also sent emails... Whenever I ask customer service, they just pass the buck.