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Resolved
An account review has taken 7 days without any updates.
Object
eightcap
Issue
Others
Requirement
explain
Amount
$0(USD)
Time
30day23hour

Mediation Progress
Hong Kong2024-07-05
Solved after user's confirmation
XIAOYAOHAIHUOZHAO
Australia2024-06-14
Reply
eightcap
Hello, we are currently following up on the client's issue. If there are any questions, please feel free to contact the official online customer service at global@eightcap.com. Thank you.
Reply
Hong Kong2024-06-05
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-06-05
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-06-04
Start Mediation
XIAOYAOHAIHUOZHAO



An account review has taken 7 days without any updates. When I contact customer service, they just tell me to wait or ask me to send an email. After sending an email, the only response I get is still just to wait. If even applying for an account is an issue, then how can I be assured of the safety of my funds? The customer service is just passing the buck.




Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
