His message to us is different from the complaint he filed here. In our message, he stated that he made an error in the amount he transferred and did not request a refund. Our customer service team responded to his email, asking him to provide online banking transfer screenshots and the deposit number. Additionally, UnionPay is provided and maintained by a third party, not by us. To assist clients with margin shortfall issues during trading, we offer each client an e-wallet, allowing them to keep some funds available at all times to address any margin insufficiency.

I cannot deposit money when the margin is insufficient, because the ecn account is suspected of deliberately taking away my principal.