FX3634531335
2024-03-28 14:29
China
不能及时平仓;点差扩大导致爆仓
[Object]
Decode Global
[Issue]
Others
[Requirement]
compensation
[Amount]
$1,015(USD)
[Time]
40day23hour
FX3634531335Resolved
2024-05-08 14:15
China
Decode GlobalReply
2024-04-08 14:06
Australia
Reply
关于这个客诉,我们已经走完了确认和调查程序,并且也将调查结果和我们的决定在2024年3月22日以邮件的形式通知到了客户,客户不服,鉴于此我们已将此投诉工单转为平台内部投诉(IDR), 已经报告转交给了我们的法律合规部门,他们会在审阅和调查之后再次回复客户。
WikiFX Overseas Customer ServiceContact Broker
2024-03-28 16:29
Hong Kong China
Contact Broker
WikiFX Mediation CenterVerified
2024-03-28 14:59
Hong Kong China
Verified
FX3634531335Start Mediation
2024-03-28 14:29
China
Start Mediation
北京时间3.21,5: 45,AUDNZD最高报价1.08545,爆仓点位最高1.08790点差高达245,点差极致扩大,到账强平,亏损269.15 6: 15,黄金报价2198, 发现情况不对,准备平仓空单,连续平仓无效,然后黄金价格拉至2210上方,账户所有持仓全部爆仓,共计亏损746.79
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