We have already replied to the customer via email, explaining that the order was executed during the rollover period, which requires consideration of low liquidity and increased spreads. For more details, please refer to the official email response and our order execution policy regarding market orders and slippage. If the customer has any further questions, please contact china.support@fxpro.com, and we will respond to any inquiries again.

The closing times were almost the same, but the execution prices varied by over 20 pips, resulting in a direct loss of $1,300.

Order number 3682451 Slippage 20 pips Basically, 10 lots of transactions will result in significant slippage. This is not the first time I have met 1 lot can be closed at 151.618 10 lots slid directly to 151.820 Report to customer service is useless