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Resolved
The principal and profit cannot be withdrawn, and the backstage is closed.
Object
eightcap
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$11,692(USD)
Time
35day13hour

Mediation Progress
Hong Kong2023-12-14
Resolved
DaXing
Australia2023-11-14
Reply
eightcap
The specialist has called the customer. Please contact the customer service support by email at global@eightcap.com, if you have any question. Thank you.
Reply
Hong Kong2023-11-09
Supplemental Materials
DaXing
I have contacted the platform by email for many times, but get no reply.
Supplemental Materials
Hong Kong2023-11-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-11-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-11-09
Start Mediation
DaXing
My name is Yang Daxing, and my account number is 80005767. I deposited US$5,500, which is equivalent to RMB 18,218+21,802. On September 27, 2023, I applied to withdraw US$5,200 to my bank card, but to this day I still have not received any payment (including my principal). I want to discuss with eightcap, but there has been no reply from the company. The password cannot be changed or logged in in the background. MT4 login shows that the account is invalid, please help me.

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
