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اردو
Resolved
The account has no reason to place an order, causing the account to blow up.
Mediating Parties
XM
Issue
Others
Requirement
explain
Settlement Amount
$1,000(USD)
Time
40day21hour

Mediation Status
Hong Kong2023-07-26
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-06-26
Reply
XM
Dear customer, first of all, we extend our gratitude to you for choosing and trusting XM. With respect to your complaint about the XM MT4/MT5 account 6154016, please visit XM official website https://www.xmfxglobal.org/cn/ and click the Green Headphone mark in the bottom right corner of the page to reach out to customer service for help. XM provides 24 hours online customer service from Monday to Friday, and we are pleased to serve you. Thank you again for your understanding and support.
Reply
Hong Kong2023-06-21
Appendix
FX4716420322
I provide the correct XM account 6154106, because the previous one is wrong.
Appendix
Hong Kong2023-06-15
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-06-15
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-06-15
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FX4716420322
My xm account is 6154106. Looking for the xm platform, he didn't give me an explanation, and he was unwilling to provide the single ip. Can you help me recover the funds? But I just want to know who or which ip address was operating my account to make orders. Why is the platform unwilling to provide the ip for making orders? Can this help me communicate with the platform? I checked the transaction log on my mobile phone, and it was indeed not the order I made. There is no order in my log. I just want to know which IP address moved my account. The platform is unwilling to provide it. I don’t know what?

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