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اردو
Resolved
Unable to wtihdraw profit
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$6,384(USD)
Time
45day18hour

Mediation Status
Hong Kong2023-07-02
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-06-02
Reply
XM
Dear customer, first of all, we extend our appreciation to you for choosing and supporting us. If you have any questions, please feel free to visit XM official website https://www.xmfxglobal.net/cn/, click the Online Customer Service in the upper right corner of the page for help. XM provides 24-hour online customer service support between Monday and Friday, and are very pleased to serve you. Thank you.
Reply
Hong Kong2023-05-18
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-05-18
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-05-17
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chen jun
I am a long-term customer of XM, and I was originally a loyal fan of XM. I opened trading on the XM platform on February 24, 2023. The three trading accounts I opened successively are 6146471, 63159460, and 62933172, and the 6146471 account is an MT4 account. I always placed an order to close the position and slipped the card order, so I switched to the MT5 account 63159460. After using it for a while, I felt that the card slipped, so I finally changed to the 6146471 accounts to trade, and the total deposit was 2000+3990+1130+4950 +2400=14470 US dollars, a total of 11100 US dollars has been withdrawn, the account balance is 10204.83 US dollars, and the principal is returned to 3370 US dollars, which is still short of 6384.83 US dollars in profit and thousands of dollars in commission. The commission is estimated to be impossible to get back, only 6384.83 US dollars I spent more than two months of hard work staying up all night to get the profit. How could XM not give it to me so unscrupulously?

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