Dear customer, after an investigation, we know that the slippage that you mentioned is normal. Thank you.

This platform will refuse compensation on the grounds of poor liquidity, regardless of the size of the claim amount, whenever a customer encounters a slip point and requests compensation. On May 3rd, I go short, with a preset stop loss of 2051. The next day, the opening was short by around 2044, and under the preset stop loss, the pull up process triggered a stop loss of 2051. As a result, the stop loss was not released until 2061. Claim to the platform and provide the same response as before, refusing compensation due to poor liquidity! (This is the response: Transfer is the period of the worst liquidity in a trading day, as the bank will reset the system for the next day. Therefore, pricing and liquidity in the market are limited, so it is common for prices to fluctuate significantly and price spreads to widen during this period.) Choose carefully!