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اردو
Resolved
Fraud
Mediating Parties
FXTM
Issue
Others
Requirement
improve service
Settlement Amount
$16(USD)
Time
70 day 1 hour

Mediation Status
Hong Kong2023-06-21
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
United Kingdom2023-05-22
Reply
FXTM
In reference to customer Zhang Yingjie's trading problem, can you please attach the required information in the reply email forward trading investigation department so that the technology department can follow up and deal with the case as soon as possible. Your understanding and cooperation is greatly appreciated. Please feel free to reach out to us, if you have any questions, and it is noted that FXTM customer service can only be accessible via verified company WeChat account which is easily recognized by users. We express our gratitude to you for your support. We hope that it's helpful and better serve you in the future.
Reply
Hong Kong2023-04-12
Appendix
ZHANGYUJIA
Account name: Zhang Yingjie, and I hope you will cope with it as soon as possible.

Appendix
Hong Kong2023-04-12
Reply
WikiFX Mediation Center
Dear customer, please provide the correct name used for account registration. Your cooperation is greatly appreciated.
Reply
Hong Kong2023-04-12
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-04-12
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-04-12
Start Mediation
ZHANGYUJIA
Huge difference between promotion and reality. Seriously deceptive page propaganda is that the deposit is as low as 16 US dollars or 100 RMB, and the result is a minimum of 50 US dollars, fraud, serious fraud
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
