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2023-02-19 11:50
China
瞬间强制平仓
[Object]
IC Markets IC Markets
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$1,700(USD)

[Time]

76day5hour

2023-05-06 16:58
China
2023-04-06 16:51
Australia

Reply

Platform never interferes with user's trading. Thank you.

2023-02-19 12:00
China

Supplemental Materials

The first image depicts the time of opening and closing a position in the order with losses, (at the same second), while another one shows a 1-min chart, where the arrow on the left marks the point of position opening, while that on the right signals the buying price. please have a check that liquidation point has never occurred. The problem like this happened 7-8 times. There have 3 liquidations in account with profits, while no liquidation in account without profits, and the later works well in position opening. So the platform system must have changed the spreads of my account with profits, resulting in a liquidation at the time of opening a position.

2023-02-20 15:21
Hong Kong China Hong Kong China

Contact Broker

2023-02-20 13:58
Hong Kong China Hong Kong China

Verified

2023-02-19 11:50
China

Start Mediation

2000美金开1000美金,行情没有波动,瞬间强制平仓,一秒都不到,以前经常这么开,有过几次盈利后,估计平台在后台把账号给我调整点差,在行情没有出现过的位置,给了一个莫名其妙的理由强制给你平仓,真是没天理了

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