liao7038Supplemental Materials

2023-01-19 14:02

China

Supplemental Materials

Is it reasonable for the platform to reject my profits? Investors are not allowed to make profits on the platform of XM, right?

liao7038Supplemental Materials

2023-01-19 14:01

China

Supplemental Materials

Is it the so-called mediation? Any solutions? The platform wants to scam me out of my money. Do I have to accept it?

XMReply

2023-01-17 10:22

Cyprus

Reply

Dear customer, thank you for choosing and supporting XM. With respect to the complaint about account 6138174, we have replied to you by email. Meanwhile, the withdrawal of your entire principal has been approved. Please feel free to reach out to the online customer service, if you have any questions about withdrawal. Thank you again for your understanding and support. Have a good time.

liao7038Supplemental Materials

2023-01-09 14:00

China

Supplemental Materials

My name is Wu Zhihui, please deal with my problem as soon as possible.

WikiFX Mediation CenterReply

2023-01-09 13:56

Hong Kong China

Reply

Dear customer, please submit the correct account name. Thank you for your cooperation.

liao7038Start Mediation

2023-01-06 12:41

China

Start Mediation

本人账户6138174，前段时间在xm开设账户并且交易，因为刚好碰上好行情，我盈利了6000多美金，就在出金的时候，xm平台封停了我的后台，并且说我对冲交易，还抹掉我的利润。我咨询了我的代理，代理与官方沟通后，列出了另一个客户的账户，6138172，说我们俩内部对冲，所以都不给利润，我让代理查了一下，很可笑吧？两个账户都是做多黄金盈利了，而且我还同时做了美日的交易，请问大家一个方向怎么对冲？纯粹就是看到客户盈利了不想给钱，而且还没有任何的协商，跟客户经理沟通就是让你一直等，没有任何证据下直接就可以封了客户账户，抹了客户利润，吃相难看至极。