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اردو
Resolved
Fraud XM platform
Mediating Parties
XM
Issue
Others
Requirement
compensation
Settlement Amount
$5,601(USD)
Time
40day0hour

Mediation Status
Hong Kong2023-01-25
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-12-26
Reply
XM
Dear customer, we have received your information, and please reach out to the platform official customer service for help as soon as possible. Thank you.
Reply
Hong Kong2022-12-16
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2022-12-16
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-12-16
Start Mediation
Allen8339








Fraud XM platform! my account 251042680 has not been operated for a long time. at 2:37 on the night of November 28th (8:37 on November 28th, Beijing time, I suddenly placed a lot of orders, and my position was soon liquidated! nearly 5601 us dollars were lost at once. no more! I seriously doubt my password was an XM platform leak, XM the platform is a platform for gambling, and if the customer loses, he earns. I repeatedly communicated with the platform about this matter, and the platform said that hackers stole the password, which led to the liquidation of the account! even if the hacker stole the password, could it be XM no responsibility? I request XM pay me back the hacked money!









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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
