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Resolved
The Pepperstone agent was investigated and the platform did disconnect EA transactions for customers
Object
pepperstone
Issue
Others
Requirement
other
Amount
$7,000(USD)
Time
82day16hour

Mediation Progress
Hong Kong2023-03-01
Resolved
BAIHUTANG
Australia2023-01-30
Reply
pepperstone
Dear customer, with respect to your problem, please reach out to the official customer service. Thank you.
Reply
Hong Kong2022-12-08
Supplemental Materials
BAIHUTANG



Zhu Xiaofei, the agent of broker Pepperstone in Shen Yang, China, unscrupulously and unskillfully made copy trading, leading to a loss of 70% principal in customer's account. Now he has escaped for being investigated, leaving an empty company. I contacted platform Pepperstone to ask them to cancel EA trading and give the account trading permission. The official Pepperstone in China didn't reply and help customer to protect the legal rights. I hope that platform will follow up case and solve the problem. Investors are advised to choose Pepperstone carefully.




Supplemental Materials
Hong Kong2022-12-08
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-12-08
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-12-08
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BAIHUTANG
Zhu Xiaofei, Pepperstone’s Shenyang agent in China, lost 70% of the principal in the client’s account due to wanton copying transactions without technology. Has been investigated to escape. The company evacuated. The customer himself contacts the Pepperstone platform, requests to cancel the EA transaction, and asks for the account transaction authority. The Pepperstone China regional officials ignored it and did not cooperate with customers to protect their legitimate rights and interests. I hope that the platform will supervise and handle it, and other investors will choose Pepperstone carefully!

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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
