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اردو
Resolved
Malicious manipulation of customer accounts leading to liquidation
Mediating Parties 
XM
Issue
Scam
Requirement
compensation
Settlement Amount
$1,500(USD)
Time
35day11hour
Mediation Status
Hong Kong2023-01-11
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-12-12
Reply XM
Dear customer, first of all, thank you for choosing and supporting XM. XM has never operated users' account. If you have any questions, please feel free to go to XM official website https://www.x1market.com/cn/, and click into the Online Customer Service in the upper right corner of the page for help. And XM provides 24 hours online customer service support from Monday to Friday, and we are so pleased to serve you. Have a good time.
Reply
Hong Kong2022-12-07
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-12-07
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-12-07
Start Mediation 
YI NIAN
YI NIANMT4 account number: 251014374 Order time 2022.12.05 20:16 The gold orders around this time period were not traded by myself. I witnessed the order transaction process, and now I seriously suspect that the malicious manipulation of the XM platform caused the account to explode, and the platform refused to admit it
Start Mediation
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