ZFXReply

2023-01-30 12:00

United Kingdom

Reply

Due to a large amount of money to be withdrawn, it takes more time to process the applications. Please wait patiently. Thank you.

FX2002439728Supplemental Materials

2022-12-06 13:44

China

Supplemental Materials

I have been contacting the online customer service and account manager for an urgent withdrawal as the money is badly needed to pay the balance for my house. I made a withdrawal application at 15:00, December 5, 2022 and kept urging them to refund the money at 22:00 for more than 10 times. So far I have received the money without getting any reply. I doubt that the platform deliberately ignored customer's problem for the previous slippage. According to the withdrawal information in recent three years, the money generally arrived within 4-5 hours. Since I asked the platform to compensate for the loss, they has been delaying withdrawal applications without any practical resolutions, although they promised to solve the problem as soon as possible.

FX2002439728Start Mediation

2022-12-06 00:31

China

Start Mediation

平常出金两三个小时很快就到账，自从赔付问题和山海平台闹矛盾后，第一次出金十几个小时没到账，还专门加急让处理，一直没处理，明显就针对客户！！