XMReply

2022-12-12 08:50

Cyprus

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to your complaint about the MT4/MT5 trading account 61682345, we have reported it the relevant department immediately and made the replies as follow. First, we confirm that the money you deposited to your account 61682345 by transferring at 08:43, December 2, had arrived at 09:46, December 2 according the time of platform (Beijing Time 15:46). Generally, the money deposited by UnionPay arrives within 24 hours, and your money arrived within the time that we promise. Meanwhile, you are advised to open another account with the same name, where you can put some money for emergency or deposit by e-wallet, so that the money will arrive in time. In addition to UnionPay, XM also provides other deposit methods, such as e-wallet which offers real-time transferring when you deposit. And please reach out to us in time if you encounter any problems so that we can help you with it. Finally, thank you again for your understanding and support. If you have any questions, please feel free to go to XM official website https://www.x1market.com/cn/, and click into the Online Customer Service in the upper right corner of the page for help. And XM provides 24 hours online customer service support from Monday to Friday, and we are so pleased to serve you. Have a good time.

DABAICAI9936Start Mediation

2022-12-02 15:37

China

Start Mediation

今天一笔入金一个多小时不到账，客服永远只会说24小时内到账，做这东西24小时到账请问还做啥？XM的老用户了，也赔了不少钱了，以前也经常出现这种情况，延迟到账导致爆仓或者错过合适点位的情况屡见不鲜，脾气比较好，所以之前懒得吐槽，但是从反诈封我银行卡开始我就真够了，今天14:34入金到现在未到账，劝大家慎重，不要拿自己的时间成本和心情为他们的工作失误买单