ZFXReply

2023-01-30 08:56

United Kingdom

Reply

Dear customer, first of all, your support to ZFX is greatly appreciated. In terms of the withdrawal problem, please submit the application in accordance with the withdrawal rules. Thank you.

Rossi HuangSupplemental Materials

2022-12-01 23:01

China Taiwan

Supplemental Materials

ZFX not only fobbed customers off, but also deliberately confounded them with false information. And the broker's statement is inconsistent with the notice released by customer beneficiary bank. The customer asked ZFX several times to provide the related evidence for further checking, but they haven't offered the evidence to support their allegation.

Rossi HuangSupplemental Materials

2022-11-30 14:32

China Taiwan

Supplemental Materials

Apparently, the related department of ZFX are deliberately giving their customer a hard time in withdrawal. They haven't done nothing for 14 days since the message correction notice by the beneficiary bank on November 16. So the remittance was cancelled by the beneficiary bank due to expiration. Meanwhile, the platform kept putting customer off by making the same replies, without any intention of assisting their customer in withdrawing money.

Rossi HuangSupplemental Materials

2022-11-29 23:02

China Taiwan

Supplemental Materials

I have questioned about withdrawal problem and the following solutions by email, but ZFX always prevaricated by saying that the relevant department are checking it or account manager is helping with the problem. It took 7 days to remit money for DBS on November 8 since my withdrawal application on November 14. According to the same efficiency, customer's beneficiary bank required message correction on November 16, therefore, ZFX should have provided the address of actual remitter so that the bank could refund the money smoothly. But in fact, since November 16, ZFX hasn't provided any information to ensure the money arrives in time, indicating that the platform gave me a hard time purposely in withdrawal.

Rossi HuangSupplemental Materials

2022-11-29 22:55

China Taiwan

Supplemental Materials

I have communicated with the online customer service about the solution of withdrawal issue several times, but ZFX made the same official replies to fob the customers off. Moreover, the customer staff members gave different answers about the current status about the issue, not showing any sincerity and attitude of solving the problem.

Rossi HuangSupplemental Materials

2022-11-29 14:41

China Taiwan

Supplemental Materials

I have asked them for several times about the current status of withdrawal issue, but always got the official replies, which they use as a common hoax to put the customers off. I submitted withdrawal application, but can't receive it.

Rossi HuangSupplemental Materials

2022-11-28 15:08

China Taiwan

Supplemental Materials

I provide the complaint letter to platform ZFX.

Rossi HuangStart Mediation

2022-11-28 14:36

China Taiwan

Start Mediation

從11/8申請出金之後，到今天11/28仍然無法收到申請出金款項。查詢過收款銀行為什麼無法解款入帳，原因在於山海證券(ZFX)遲遲不肯提供實際匯款人的地址資料給收款銀行，導致該筆款項無法解款入帳。中間不斷向客服反映皆得到同樣回覆：相關單位正在查詢中。山海證券(ZFX)絲毫沒有任何實質幫助跟想要積極處理的態度。