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Resolved
They did not send any text messages or emails about forcibly closing of the position, which caused me serious losses
Object 
KCM Trade
Issue
Others
Requirement
compensation
Amount
$2,000(USD)
Time
33day22hour
Mediation Progress
Hong Kong2022-12-22
Resolved 
YUEYINGER35895
YUEYINGER35895Mauritius2022-11-22
Reply KCM Trade
Dear customer, please reach out to us for help. CS@kohlecapital.com
Reply
Hong Kong2022-11-21
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-11-21
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-18
Start Mediation YUEYINGER35895
YUEYINGER35895I opened a new account on the Kirkes platform on November 16. I made a long order for crude oil on the 17th. I stayed up all night thinking that the price would go up the next day and the profits would be lost. But the next morning, Kirkes The platform forcibly closed my position without any text messages or email notifications. In the morning, the crude oil rose to around 82.60, which caused me to lose nearly 2,000 US dollars including the handling fee. I request the platform to compensate me for all the losses.
Start Mediation
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